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European Waterways Reviews | Customer Service Reviews for https://www.feefo.com/reviews/european-waterways | Feefo

Displaying all 1,417 reviews

Trusted Customer

8 months ago

Date of purchase: 15/09/2024

Customer service arranged a special birthday party for our group and it was perfectly executed. Any questions I asked were promptly answered.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your five star service feedback! We'll be sure to pass your kind words back to all involved in your cruise.

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Ms Cristina Veloso

Warwick, RI, USA

8 months ago

Date of purchase: 15/09/2024

Maryanne

European Waterways

8 months ago

Thank you very much!

Product reviews

Maryanne

European Waterways

8 months ago

Dear Ms Veloso, Thank you for your wonderful review following your cruise aboard hotel barge, Rosa! We're thrilled to hear that the beautiful weather, superb food and wine, and especially the exceptional crew made your cruise so memorable. We’ll pass along your kind words to the Rosa crew for their outstanding efforts, and we hope to welcome you back on board with us in the future!

Mr Alex Dearborn

8 months ago

Date of purchase: 15/09/2024

What Mr Alex Dearborn said about European Waterways:

W0rth travelling with EW, but maybe not on the Bella Vita trip.

well organized and good communications.

Maryanne

European Waterways

8 months ago

Dear Mr Dearborn, Thank you very much for your five-star service review. We're so pleased you recommend travelling with us, and that the trip was well organized with good communications, and we do hope to welcome you back on another cruise with us in the future!

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Maryanne

European Waterways

8 months ago

Dear Mr Dearborn, Thank you for your four star review, following your cruise aboard La Bella Vita. We're thrilled to read your comments on the crew, excursions, cabins and gastronomy - we'll be sure to pass your kind words on to the La Bella Vita crew, who will be so pleased to hear it. We're very sorry to hear you felt the route didn't offer much to see from the waterways themselves, and we will feed this back to the relevant teams. All feedback is very important to us, so thank you for taking the time to send us yours. We do hope to welcome you back on board with us in the future!

Trusted Customer

8 months ago

Date of purchase: 08/09/2024

Great

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your five star service review!

Product reviews

Trusted Customer

8 months ago

Date of purchase: 08/09/2024

Perfect, just perfect.

Excellent- very well organized.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your five star service feedback! We're delighted your cruise was "just perfect" and we appreciate your thought on the organisation.

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Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your five star review, following your cruise aboard hotel barge Renaissance! It's a delight to read that your experience exceeded all expectations, and we appreciate your comparison to a five star luxury hotel with five star dining! We'll of course pass on your feedback to the crew who will be thrilled to receive it. In the meantime, we look forward to sharing your images - and we do hope to welcome you back on board with us again in the future!

Trusted Customer

8 months ago

Date of purchase: 08/09/2024

Beautiful hotel barge

Our captain promised us a list of other guests and a list of wine and cheeses we had been served. I’m anxiously awaiting this information still.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you for taking the time to send us your review, following your cruise aboard hotel barge Panache. Unfortunately, we are unable to disclose information on other guests, however if you would like to pass on your contact information to share with your fellow guests - please feel free to send an email to CustomerServices@europeanwaterways.com who will be able to assist you further. We have sent a request to the barge for a list of the wines and cheeses served on board during your week with us, which we hope will arrive in your inbox very soon! In the meantime, we are delighted you found Panache to be a beautiful hotel barge, and we do hope to welcome you back on board with us in the future!

Product reviews

Trusted Customer

8 months ago

Date of purchase: 25/08/2024

Fantastic Experience

Excellent. Smooth. Efficient.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your five star service feedback! We're delighted it was an excellent, smooth, efficient - and fantastic experience! We do hope to welcome you back on board with us in the future.

Product reviews

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you so much for sharing this wonderful review! We're absolutely delighted to hear that your experience aboard the Scottish Highlander was nothing short of extraordinary. Indeed, the Scottish Highlander crew are all passionate about what they do, and it’s truly heartwarming to see how their efforts made your journey so memorable. From the magical moments with live raptors to the authentic Scottish experiences, we’re thrilled you enjoyed the perfect blend of relaxation, adventure, and cultural immersion. We do hope to welcome you back aboard with us in the future!

Trusted Customer

8 months ago

Date of purchase: 25/08/2024

Trip experience of a lifetime

Very pleasant experience. No issues customer service team was very responsive. Pleasure working with the entire team.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your five star service review. We'll be sure to pass your feedback on to all involved in your booking.

Product reviews

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you for sharing your magical experience aboard Anjodi! We're thrilled to hear that every aspect of your journey, from our crew's dedication to the exquisite dining, exceeded your expectations. It's a delight to read your kind words about Captain Laurent and the team and we sincerely hope to welcome you aboard again in the future!

Trusted Customer

8 months ago

Date of purchase: 18/08/2024

Scottish Highlander barge cruise

Ahead of our cruise, Julie helped me make some tweaks to our itinerary so we could visit some of the local pubs along the way to and from our daily trips.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you for your five star service review! We're so pleased we were able to assist with the slight tweaks to your itinerary, and we'll be sure pass your feedback on to Julie and all involved in your booking! With kind regards,

Product reviews

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you for your wonderful review, following your cruise! We're thrilled that your cruise on the Scottish Highlander was such a memorable experience, from the stunning vistas to Chef Johnny’s exceptional cuisine. We'll be sure to pass on your kind words to our dedicated crew, who will be delighted to hear they made your journey unforgettable! We do hope to welcome you back on board with us in the future! With kind regards,

Mrs Patricia Weyermann

Rolle Switzerland

8 months ago

Date of purchase: 25/08/2024

What Mrs Patricia Weyermann said about European Waterways:

Kir Royale a regal experience

Excellent professional friendly resourceful admin made easy for someone with life’s computer skills

Maryanne

European Waterways

8 months ago

Dear Patricia, Thank you very much for your five star service review! We'll be sure to pass on your feedback to all involved in your cruise with us. With kind regards,

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Maryanne

European Waterways

8 months ago

Dear Patricia, Thank you for your kind words! We’re thrilled that your Kir Royale experience exceeded expectations, with special touches like the champagne sabering and live music adding to the luxury. It’s wonderful to hear our crew went above and beyond to make your celebration unforgettable – we look forward to welcoming you back on board for another extraordinary journey with us! With kind regards,

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About European Waterways

Our fully crewed, all inclusive luxury hotel barges cruise the inland waterways of nine European countries, along canals, rivers, lakes, lagoons and lochs, giving you the opportunity to experience life there from a truly unique perspective. Our hotel barges are ideal for people looking for either an individual cruise with other like-minded people, or for those choosing a whole barge charter for a family or group of friends. At European Waterways, we have built a reputation providing luxury barge cruises to a discerning clientele in search of a truly unique experience. We look forward to welcoming you aboard very soon.

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+441753598555

European Waterways Ltd, The Barn, Riding Court, Riding Court Roa, Datchet, Berkshire, SL3 9JT, United Kingdom

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European Waterways Reviews

FinesseMore reviews of this product (59)View product websiteFinesse exceeded expectations in every way: accommodations, food, staff, and tours. Working with European Waterways was very easy. I would recommend this trip through southern Burgundy to anyone. ...Read all

RosaMore reviews of this product (75)View product websiteWe had beautiful weather on our week so the cruising and excursions were outstanding. The food and wine were superb, but what set this trip apart were the crew onboard. Agatha was an incredible...Read all

La Bella VitaMore reviews of this product (95)View product websiteexcellent staff, great excursions, perfect stateroom, good food/wine. This route didnt have much to see along the barge canals.

RosaMore reviews of this product (75)View product websiteWonderful in all respects!

RenaissanceMore reviews of this product (351)View product websiteI expected this 6 day canal trip through the upper Loire Valley and western Burgundy to be great and it exceeded all expectations. The Renaissance was the equivalent of a 5 star luxury hotel with 5...Read all

PanacheMore reviews of this product (351)View product websiteExcellent staff and excellent service. Food was delicious. Fun trip.

Scottish HighlanderMore reviews of this product (351)View product websiteOur trip aboard the Scottish Highlander barge was nothing short of extraordinary, thanks in no small part to the incredible crew. Captain Simon was a font of information and always welcoming,...Read all

AnjodiMore reviews of this product (351)View product websiteOur experience aboard the Anjodi was absolutely magical. It was a Five star plus. A memorable experience had by all guests. Every member of our crew went above and beyond to ensure all our needs were...Read all

Scottish HighlanderMore reviews of this product (351)View product websiteWhat a wonderful cruise down the Caledonian Canal and through Loch Ness (no Nessie!) on the Scottish Highlander. The crew was amazing! Grant our Captain/Cruise Director and Ann Marie our onboard...Read all

Kir RoyaleMore reviews of this product (11)View product websitePerfection - from start to finish! Crew, barge food ,excursions. The crew-worked in harmony and went over and above what we considered their ‘normal ‘ duties to add even more to the luxury...Read all

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