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ESE Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ese-direct | Feefo

3,483 out of 3,482 reviews

Sue Broadbent

7 years ago

Date of purchase: 14/08/2017

What Sue Broadbent said about ESE Direct:

Quick and speedy delivery

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Sue

Thank you so much for your positive review!

ESE Direct really do appreciate your comments, and we hope to welcome you back as a customer again in the future :)

Shola Olusanya

London

7 years ago

Date of purchase: 09/08/2017

What Shola Olusanya said about ESE Direct:

6 Drum Containment Tray 1000 x 550 x 150h 60 litre capacity

The customer service representative was very helpful, polite and patient.

Ryan - Customer Care

ESE Direct

7 years ago

Hello Shola. Thank you for your positive review it is much appreciated, we do hope to hear from you again in the future.

Trusted Customer

7 years ago

Date of purchase: 08/08/2017

Good service, good product

The experience of buying from ESE was good. The delivery was made as soon as proof of payment was received.

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Product reviews

Steve Coomber

stibbard

7 years ago

Date of purchase: 17/08/2017

What Steve Coomber said about ESE Direct:

great service

customer service on a problem was really well handled and resolved ...... we met nothing but understanding and calm, positive assistance ..... many thanks

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Product reviews

Ian Girdlestone

7 years ago

Date of purchase: 11/08/2017

What Ian Girdlestone said about ESE Direct:

quick response to the order and quick delivery time

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Product reviews

Mr. Chris Parker

Newbury

7 years ago

Date of purchase: 26/07/2017

What Mr. Chris Parker said about ESE Direct:

Good product, poor service

Product was not delivered in the 10 days quoted. Communication regarding the late delivery was poor, actual delivery took double what was quoted.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Chris

Thank you for your time on the telephone earlier.

I am glad that you have now received your order, and we do sincerely apologise for the delayed delivery and communication issues. We are looking into what happened, and ways to improve our service for the future.

Product reviews

Trusted Customer

7 years ago

Date of purchase: 14/08/2017

Fast, efficient - just what you want

Fantastic service. Delivery quicker than expected. Definitely recommend them.

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Product reviews

Tim Lyon

7 years ago

Date of purchase: 10/08/2017

What Tim Lyon said about ESE Direct:

Easy, efficient & friendly. A1

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Tim

Thank you so much for your positive review of ESE Direct, we really do appreciate it.

We hope to welcome you back as a customer in the near future.

Product reviews

Trusted Customer

7 years ago

Date of purchase: 11/08/2017

The service was fine but the product wasn't. The item was in a large box filled with shredded cardboard which is fine but it i quite clearly used or returned product as the item had no original...

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Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Good Afternoon

We are so very sorry to learn about the quality issue you have experienced with our product. Please rest assured that we do not sell second hand goods, and I will have this fully investigated for you.

I have attempted to phone you, and I have also sent you an email regarding this matter. I hope to speak with you soon, and to have this issue resolved for you as quickly and efficiently as possible.

Product reviews

Trusted Customer

7 years ago

Date of purchase: 09/08/2017

First class service.

I purchased this rubber matting for protecting the mats in the back of a taxi I took the advice of getting rid of the smell which seems to have worked. The service from ESE was first class with the...

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Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Product reviews

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About ESE Direct

Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.

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0808 163 3811

Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom

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ESE Direct Reviews

2 Drum Work Floor Spill Containment Yellow 1.6m x 0.8m 121 litresMore reviews of this product (2)View product websiteIdeal for what we wanted. Value for money.

9 Drum Containment Tray 1010 x 1000 x 120h 100 litre capacityMore reviews of this product (33)View product websitedoes what it says on the tin

BC Lino top Cantilever Workbench 1800w x 750dMore reviews of this product (2)View product websiteProduct meets our expectations

4 Section Dual Height Cycle Rack - Flat TopMore reviews of this product (8)View product websitePerfect for my requirements

K-Bins - A Range Open Front Shelf Bins (pk 50) 100 h x 75 w x 150 dMore reviews of this product (16)View product websiteUsed many times before. Do exactly what they claim to do

50-75mm Preset Length Tape DispenserMore reviews of this product (1)View product websiteNot supplied new Product delivered dirty Had to be cleaned before i could try to use it. No instructions supplied or original packaging

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