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ESE Direct Reviews

https://www.esedirect.co.uk/
Rated
Exceptional

The Experts in Products for Business

Service
4.7
/5
Product
4.6
/5

5

4

3

2

1

173

29

4

4

5

215

ratings over the past year

Displaying all 3,481 reviews
ST
Simon Theobald
7 years ago
Date of purchase: 08/08/2017
What Simon Theobald said about ESE Direct:
Did what it said on the box.
Did what they said they would without any hassle
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Ryan - Customer Care
ESE Direct
7 years ago
Hello Simon. Thank you for your positive feedback it is much appreciated. We do hope to hear from you again in the future.
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FH
Fay Humphries
7 years ago
Date of purchase: 31/07/2017
What Fay Humphries said about ESE Direct:
the telephone purchase was good as was the delivery of the idem the said chair is now held on brackets on the wall. all good thanks
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Michelle - Customer Care Supervisor
ESE Direct
7 years ago
Hi Fay
Thank you very much for your positive feedback, it is greatly appreciated :)
We hope to welcome you back as a customer again in the future.
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SS
Sandra Simpson
7 years ago
Date of purchase: 07/07/2017
What Sandra Simpson said about ESE Direct:
Would use again
Items arrived as per delivery date
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Ryan - Customer Care
ESE Direct
7 years ago
Hello Sandra. Thank you for your positive review, we hope to hear from you again in the future.
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FH
Fraser Henderson
7 years ago
Date of purchase: 31/07/2017
What Fraser Henderson said about ESE Direct:
Better feedback needed
Info on delivery date would improve their rating
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Ryan - Customer Care
ESE Direct
7 years ago
Hello Fraser. Thank you for your comments, we try to be as precise as possible with delivery dates however this is not always possible with some of our products due to them being made to order. However we are always available on the phone and e-mail to offer as much support as possible. We hope to hear from again in the near future.
FH
Fraser Henderson
7 years ago
You confirm my point - the customer has to contact you to find out what is happening, you are not proactive in keeping client informed which obviously from a customer perspective is preferable!
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Ryan - Customer Care
ESE Direct
7 years ago
Hello Fraser. Thank you for your response. We appreciate your comments, and have taken them on board - we will look at ways that we can improve our service for the future.
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SP
Susan Pannell
7 years ago
Date of purchase: 02/08/2017
What Susan Pannell said about ESE Direct:
Easy ordering quick delivery
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Michelle - Customer Care Supervisor
ESE Direct
7 years ago
Hi Susan
Thank you so much for your positive review :)
We really appreciate your feedback, and we hope to welcome you back as a customer again in the future.
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DT
David Thurlow
7 years ago
Date of purchase: 04/08/2017
What David Thurlow said about ESE Direct:
Great products and very good service.
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Michelle - Customer Care Supervisor
ESE Direct
7 years ago
Hi David.
Thank you so much for your positive review of ESE Direct :)
We hope to welcome you back as a customer in the near future.
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AB
Agata Beban
7 years ago
Date of purchase: 21/07/2017
What Agata Beban said about ESE Direct:
The board has not arrived yet and no communication to let us know about the change of delivery date. Needed to chase ESE to find out. New delivery date issued in 2 days time.
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Ryan - Customer Care
ESE Direct
7 years ago
Hello Agata. We do apologise for the delay in your order, we have spoken to the supplier and they have had some manufacturing issues which has unfortunately delayed your order. We have spoken to them this morning and they have confirmed that your order is due for delivery tomorrow.
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AW
Andrew Watts
Hoddesdon
7 years ago
Date of purchase: 09/08/2017
What Andrew Watts said about ESE Direct:
Great product sent super fast. I will purchase again without hesitation.
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Ryan - Customer Care
ESE Direct
7 years ago
Hi Andrew. Thank you for your positive review, we do hope to hear from you again in the near future.
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TG
Tony De Garis
7 years ago
Date of purchase: 07/08/2017
What Tony De Garis said about ESE Direct:
Good service!!
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Michelle - Customer Care Supervisor
ESE Direct
7 years ago
Hi Tony. Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.
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EB
Emma Broadhurst
7 years ago
Date of purchase: 09/08/2017
What Emma Broadhurst said about ESE Direct:
it was terrible unlikely to use this company again. Ordered signage supposed to be delivered in 1 - 3 days took a week. Had 4 emails saying it had been delivered which it had not. Phoned 4 times...

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Michelle - Customer Care Supervisor
ESE Direct
7 years ago
We are really sorry for the delay with your order, and any inconvenience this caused. We understand that you now have the item - we are looking into what happened with your order and how we can avoid it happening again in the future.
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About ESE Direct
Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.
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0808 163 3811
Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom
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About ESE Direct
Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.