How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Electric Radiators Direct Reviews

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Great service but so far haven't received email confirmation of my order hence only 4 stars

Electric Radiators Direct

8 years ago

Thank you for your feedback. We work hard to offer the best customer service, so we do appreciate your comments.

I'm sorry to hear that you hadn't received your order confirmation. If you would like me to email a copy of this through to you then please give us a call on 0330 300 4444.

If I can be of any further assistance in the future then please get in touch.

Regards,

Michael.

Date of purchase: 06/09/2017

1

TC

Trusted Customer

Minehead

9 years ago

What Trusted Customer said about Electric Radiators Direct:

I used the online chat service to ask a few questions about the product I was looking at and found it extremely helpful.When I tried to purchase the radiator online the transaction wouldn't complete....

Electric Radiators Direct

8 years ago

Thank you for your feedback. I'm pleased to hear that you're happy with the service you received and that our support team were able to help with the programming.

If we can be of any further assistance then please don't hesitate to contact us on 0330 300 4444.

Regards,

Michael.

Electric Radiators Direct

8 years ago

Hello,

Thank you so much for the feedback - Like anything it can take some time to get you're head around the programming the first time you do it. I am so pleased to hear that our friendly staff could talk you through the steps. We also have simplified guides and a Youtube video should you need a reminder for next time!

Thanks,

Rowena

Product reviews

Date of purchase: 05/09/2017

0

Trusted Customer

9 years ago

speedy and efficient

Speedy and efficient

Electric Radiators Direct

8 years ago

Hi,

Thank you for the wonderful feedback - we do our absolute best to provide a fast and effective service for our customers and we are so pleased you've benefited from this.

Thanks,

Rowena

Electric Radiators Direct

8 years ago

Thank you for your feedback. I'm glad to hear that you're happy with the quick and efficient service that we offer.

If I can be of any further assistance then please let me know.

Regards,

Michael.

Product reviews

Date of purchase: 02/09/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Perfect

Very fast dispatch. Competitive price. Cannot fault the service. Very highly recommended

Electric Radiators Direct

8 years ago

I'm glad to hear that you're happy with the competitive pricing and service you received, this is something we do pride ourselves on.

If there is anything else that we can do then please don't hesitate to contact us on 0330 300 4444.

Regards,

Michael.

Product reviews

Date of purchase: 04/09/2017

0

TC

Trusted Customer

Stafford

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Very fast delivery, well packaged. Great site, will use again

They are a little too efficient - I ordered a radiator at 11pm and straight away decided a wanted a different one. I planned to call them in the morning and upgrade. I woke at 6:30 to a shipping...

Electric Radiators Direct

8 years ago

Good Afternoon,

Thank you for the great feedback - We do aim for an efficient service and so work to tight deadlines but I am so pleased to hear both the units and delivery have been met (and dare I say, hopefully exceeded!)

Thanks,

Rowena

Date of purchase: 05/09/2017

0

TC

Trusted Customer

Melksham

9 years ago

What Trusted Customer said about Electric Radiators Direct:

recommended

Good product at a good price, and good service.

Electric Radiators Direct

9 years ago

Pleased to hear you have received such wonderful service, and that you are happy with the prices.

Should you need anything in the future please be in touch.

Thanks,

Michael

Product reviews

Date of purchase: 02/09/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Absolutely great service and delighted with product

Would definitely buy from them again more than helpful

Electric Radiators Direct

9 years ago

So pleased that you are happy with the service, we work hard to offer the absolute best customer service out there.

If there is anything else we can do please call us on 0330 300 4444

Thanks,

Michael

Product reviews

Date of purchase: 04/09/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

excellent service

Electric Radiators Direct

9 years ago

Thank you for your feedback. I am pleased to hear you have received such wonderful service. We work hard to make every customers' experience as pleasant every time and take great pride in our work.

Should you need anything in the future please be in touch.

Thanks,

Michael

Date of purchase: 01/09/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Web companies how they should be.

Prompt service which was followed by a call to see all ok. Great website too. Thanks!

Electric Radiators Direct

9 years ago

So pleased that you are happy with the service, we work hard to offer the absolute best customer service out there. If there is anything else we can do please call us on 0330 300 4444

Thanks,

Rowena

Product reviews

Electric Radiators Direct

9 years ago

I'm pleases the installation was as quick as is intended and I would like to reassure you that whilst at first programming can seem confusing it soon becomes second nature! In the meantime, we are here to help should you need it. We can email out a simplified guide to you for future programming queries and the following is a link to an easy to follow youtube video: https://www.youtube.com/watch?v=7njxjaNsDaI.

Thanks,

Rowena

Date of purchase: 01/09/2017

0

Electric Radiators Direct Reviews

Haverland Designer RC Wave RC5W Electric Radiator - 800wMore reviews of this productView product websitethey compliment the bigger rads as per room size

Haverland Designer RC Wave RC7W Electric Radiator - 1100wMore reviews of this productView product websiteI was on storage heaters where you need a crystal ball as to what the weather will be like tomorrow, now i have no worries, just adjust if needed

Haverland Designer RC Wave RC9W Electric Radiator - 1400wMore reviews of this productView product websitewell pleased in me shorts

Haverland Designer RC Wave RC9W Electric Radiator - 1400wMore reviews of this productView product websiteGood product but I found it difficult to programme

Haverland Designer RC Wave RC9W Electric Radiator - 1400wMore reviews of this productView product websiteGood quality heaters. Not fully tested waiting for the cold weather !!

Haverland Designer RC Wave Electric Radiator FeetMore reviews of this productView product websiteGood large and strong stable feet

Haverland Designer TT RC6TT Electric Radiator - 750wMore reviews of this productView product websiteWithout a doubt a five star company

Haverland Designer RC Wave RC5W Electric Radiator - 800wMore reviews of this productView product websiteI only put this up yesterday but difficult/fiddly to programme but overall seems ok.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?