Good afternoon,
I’m sorry to hear you were disappointed with your recent order. While I understand the appeal of selecting plants in person, we aim to make online shopping as convenient and reliable as possible.
We work with experienced growers and pack your plants carefully to ensure they arrive in top condition, delivering directly to your door—saving you the time and effort of transporting them yourself. Our wide range of varieties, many of which aren’t always available in garden centres, gives you greater choice throughout the year.
That said, I appreciate your feedback and will be in touch directly to follow up on your experience.
Best regards,
Clare
