How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,566 reviews

Trusted Customer

Feefo Verified

3 years ago

Wonderful plants

Delivered in strong packaging, good condition, 10 days later after repotting I have new shoots

Hannah

Dobies

3 years ago

Thank you for your review. It is great to hear that you were delighted with the service received and we appreciate your wonderful comments. Kind Regards, Hannah, Customer Care

Basil Spooner

Feefo Verified

3 years ago

What Basil Spooner said about Dobies:

Cucumber Rocky

Cucumber arrived in good condition, it needed a little TLC but once established it’s doing fine, loads of small cucumber on, just the right dive for a meal of two. Taste nice, skin not to think,...

Hannah

Dobies

3 years ago

Thank you for your review. We are pleased to hear that given time to recover from transit and after planting up your cucumber it is now doing well. Kindest regards, Hannah

Moira Kerr

Feefo Verified

3 years ago

What Moira Kerr said about Dobies:

Very nice plant good size can't waite to see it in flower

Hannah

Dobies

3 years ago

Thank you for your review. It is great to hear that you were delighted with the service received and we appreciate your wonderful comments. Kindest regards, Hannah, Customer Care

Trusted Customer

Feefo Verified

3 years ago

Excellent quality service, the plants are great quality thanks Dobies,will buying again.

Emily

Dobies

3 years ago

Thank you for five stars! We are delighted that your order arrived safely and to hear that you are pleased the service we provide. Thank you for taking the time to provide us with your feedback, we truly appreciate it.

Diane Watts

Feefo Verified

3 years ago

What Diane Watts said about Dobies:

Excellent service! seeds arrived well protected by packaging with 4 days

Excellent service!

Emily

Dobies

3 years ago

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us and your seeds arrived safely.

***** Collinge

Feefo Verified

Bleadon Somerset

3 years ago

What ***** Collinge said about Dobies:

Disappointing plants!!

It took quite a long time to get my plants- first one was a very spindly aqualegea (I have better ones growing from seed all over my garden and a very sad coreopsis which I also have better...

Amy

Dobies

3 years ago

We are sorry to hear of the problems that you have had with the plants received, this is not the standard we would expect you to receive and we do apologise. If you are ever concerned with the quality of any of the products received you can always contact our Customer Service Team for advice. Kind Regards, Amy, Dobies Customer Care

***** Collinge

3 years ago

So how do I go about getting some new plants to replace these …

Amy

Dobies

3 years ago

As advised if you contact our Customer Service Team and provide them with details of the issues you have had then they can look to resolve things for you. Kind Regards, Amy

***** Collinge

3 years ago

I would have thought you would have done this for me, otherwise ,why have i wasted my time filling all this in….

Amy

Dobies

3 years ago

We do apologise that you feel this way, these reviews are here to provide an honest opinion on our service and our products so that our customers can make an informed choice, we do request for customers to contact us if they have any issues before they place a review so that our Customer Service Team can resolve things, we can see that you have now been in touch with regards to part of your order and this will be dealt with by our Customer Service Team. Apologies again for the disappointment caused. Kind Regards, Amy

J CANHAM

Feefo Verified

3 years ago

What J CANHAM said about Dobies:

Good service

Good plants, speedy delivery.

Amy

Dobies

3 years ago

Thank you for your review. It is great to hear that you were delighted with the service received and we appreciate your wonderful comments. Kind Regards, Amy, Dobies Customer Care

David Payne

Feefo Verified

3 years ago

What David Payne said about Dobies:

Very happy

Great plants love them still using them after my grandad and dad so keeping in the family hope my boys will carry it on. Nice easy site to use and always plenty of advice.

Amy

Dobies

3 years ago

Thank you for your review. We are pleased to hear that you have been happy with the plants and service received for generations and long may it continue. It is great that you have found our website easy to use and full of great advice. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

The plants arrived in excellent condition

Excellent service

Amy

Dobies

3 years ago

Thank you for your review. It is great to hear that you were delighted with the service received and we appreciate your feedback. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

Overall good

Good healthy product and efficient service. My reason for 4 stars as opposed to 5 is soley down to the fact that in my opinion Dobies are a little expensive though I realise you get what you pay for.

Amy

Dobies

3 years ago

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we are pleased to hear you are happy with all aspects of the service received. We feel that our prices reflect the quality of product that we provide but we appreciate and will pass on your comments. Kind Regards, Amy, Dobies Customer Care

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo