How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,635 reviews

Trusted Customer

Feefo Verified

3 years ago

Delivery

I am being asked for a review, unfortunately I haven’t received the plants , when were they posted?

Amy

Dobies

3 years ago

We are sorry to hear that you have not received your order, we can see that you have been in touch with our Customer Service Team direct who have arranged for replacements to be sent out to you. Kind Regards, Amy, Dobies Customer Care

Roger Garrett

Feefo Verified

3 years ago

What Roger Garrett said about Dobies:

As expected quality plants

Little plants al perfect

Amy

Dobies

3 years ago

Thank you for your review. We are delighted that you are pleased with the quality of product received, we appreciate your great feedback. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

The surfing’s plugs were very good and were packed good arrived in good condition and not squashed .

Amy

Dobies

3 years ago

Thank you for your wonderful review. It is great to hear that you are happy with your order. It is always good to hear positive reviews, and we pride ourselves in making sure your order arrives as quickly as possible and in good condition. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

Easy to order. Arrived quickly in good condition. Planted out and already showing shoots in spite of the cold weather, and looking very healthy.

Amy

Dobies

3 years ago

Thank you for your review. It is great to hear that you were happy with the ordering process and the speed of delivery. We are pleased to hear that they are already beginning to thrive and we are sure that you will be delighted with the crop produced. Kind Regards, Amy, Dobies Customer Care

Stephen Barlow

Feefo Verified

3 years ago

What Stephen Barlow said about Dobies:

Fine regarding seeds ordered, but no Cos lettuce seeds in stock which is disappointing.

Amy

Dobies

3 years ago

Thank you for your review. We are pleased to hear that you were happy with the order received. We try to ensure a wide range of products available but for various reasons we may be unable to stock a certain variety at a certain time and apologies for any disappointment this may have caused. Kind Regards, Amy, Dobies Customer Care

Steven Shears

Feefo Verified

London

3 years ago

What Steven Shears said about Dobies:

house plant arrived on time

Hi guys plant arrived on time well boxed up However the orchid was not very secure in pot Ha since lost all of its flowers Maybe Ian just unlucky

Amy

Dobies

3 years ago

Thank you for your review, we are pleased to hear that the house plant arrived on time and was well boxed, we are sorry to hear that the orchid was not overly secure in its pot and has since lots its flowers. Given the right conditions it should still go on to thrive and continue to give wonderful display and scents but any issues please let us know. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

First packet of begonia pellets arrived and were nothing more than powder! I rang the company and they sent another pack,which were fine.

Amy

Dobies

3 years ago

Thank you for your review. We do apologise that the first packet of seeds arrived defective, we are pleased that our Customer Service Team were able to quickly resolve this for you and apologies for any inconvenience caused. Kind Regards, Amy, Dobies Customer Care

Phillip Perry

Feefo Verified

3 years ago

What Phillip Perry said about Dobies:

Website doesn't work and waiting for 2 pks of seeds for a month and still waiting. I'm fed up been using you for over a decade and all of my customers do... Well not anymore they won't..... Poor

Amy

Dobies

3 years ago

We do apologise that you had some issues with the website, we are constantly trying to improve the website to make it as user friendly as possible and apologies if you have not found this. Unfortunately it appears that your order was lost in transit, we can see that you have now been in touch with our Customer Service Team who have arranged for replacements to be sent out to you and apologies for any disappointment caused. If you do ever have issues with the delivery of any orders please do let us know straight away so that we can resolve things for you Kind Regards, Amy, Dobies Customer Care

Christopher J Lloyd-Addecott

Feefo Verified

3 years ago

What Christopher J Lloyd-Addecott said about Dobies:

Always a prompt delivery service - would buy from again. Good quality products - always a success.

Amy

Dobies

3 years ago

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. We look forward to your repeat custom. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

efficient service and delivery

Amy

Dobies

3 years ago

Thank you for your review. We are pleased to hear that you were impressed with the speed of delivery and the service received, we appreciate your feedback. Kind Regards, Amy, Dobies Customer Care

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo