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Dobies Reviews | Customer Service Reviews for https://www.feefo.com/reviews/dobies | Feefo

Displaying all 8,583 reviews

Rosemary Canning

2 years ago

Date of purchase: 14/07/2022

What Rosemary Canning said about Dobies:

Ordered Flower Sprouts plug plants. - arrived in absolutely perfect condition in very hot weather - planted out- growing beautifully. Perfect service from Dobies - have used them before and will do...

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Ben Sinar

Dobies

2 years ago

Thank you for taking the time to provide such lovely feedback on your order this season. We are so pleased that you are happy with our service and we look forward to your order next year!

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Trusted Customer

2 years ago

Date of purchase: 04/07/2022

sometimes plants are very loose in box and you dont get the quantity

very good service but feel it should be stated that plants are no due to be sent till a certain month so you can order plants to plant in advance for coming times

Ben Sinar

Dobies

2 years ago

Thank you for your feedback, we do only despatch plants when they are at their optimum stage of growth. Customer's are able to order way in advance of this so that they can secure their order and sometimes to combine plants from different seasons to pay only one postage charge for the whole order. Despatch dates are available in our catalogues, on our website and on your order acknowledgement before purchase.

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Trusted Customer

2 years ago

Date of purchase: 11/07/2022

Buyer beware

Plant is dead. Emailed with pics. Heard nothing

Ben Sinar

Dobies

2 years ago

Thank you for feedback, I have checked our system and we have not received an email from you regarding this order. Please could I ask you to resend it and we will be able to resolve this for you.

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Thomas Creevy

2 years ago

Date of purchase: 14/07/2022

What Thomas Creevy said about Dobies:

Great garden supplier

Customer service is excellent. Sweetcorn plants were damaged in transit but refunded without quibble. All other plants were quality as expected.

Ben Sinar

Dobies

2 years ago

Thank you for your lovely feedback! We are pleased that you are happy with our service!

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Trusted Customer

2 years ago

Date of purchase: 14/07/2022

Deliverd on schedule.

These plants were ordered well in advance of their being available and were despatched to me as per the stated schedule. Well done Dobies

Ben Sinar

Dobies

2 years ago

Thank you for taking the time to leave us feedback. We are happy to hear that you are pleased with our service.

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Margaret Ann Edwards

2 years ago

Date of purchase: 23/06/2022

What Margaret Ann Edwards said about Dobies:

Fast and well packaged.

Well packaged and delivered fast. Pleased that the plants were protected so well. Always quality.

Ben Sinar

Dobies

2 years ago

Thankyou for your positive feedback we are pleased to hear that the packaging did it's job!

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Trusted Customer

2 years ago

Date of purchase: 27/06/2022

Good quality plants and a fast service

The plants were of good quality and, after potting up, have been growing strongly. they arrived quite quickly and were well packed.

Ben Sinar

Dobies

2 years ago

Thank you for your positive feedback! We are delighted to hear you are pleased with our service and our plants.

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Trusted Customer

2 years ago

Date of purchase: 13/07/2022

Unhelpful customer service

Ordered a pair of preplanted hanging baskets. 1 arrived as expected. I then had an email to say that the other one was going to be delayed and was now due for despatch 2 weeks later at the only few...

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Ben Sinar

Dobies

2 years ago

Thank you for your feedback. We do, on occasion, need to delay despatch of plants if they need a little extra growing time or they fail our quality controls. Unfortunately we are unable to delay despatch dates as the plants need to be despatched when they are at their optimum. We can offer a change of delivery address or a cancellation as a solution. We apologise for any inconvenience caused.

Trusted Customer

2 years ago

I fully understand the occasional need to change delivery date but I was not offered a change of delivery address, just an email telling me that was the delivery date no change available. It would have been difficult to cancel as I already had half of the order on a combined order.

Amy

Dobies

2 years ago

We do apologise that you were not given the choice to change the delivery address on your order and we will pass on your feedback in relation to this. Part orders can be cancelled if they have not begun the despatch process but we appreciate your comments. Kind Regards, Amy

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Hugh

Banchory

2 years ago

Date of purchase: 04/07/2022

What Hugh said about Dobies:

Good quality plants

Easy online booking, efficient and quick delivery of very healthy and well packaged plants

Ben Sinar

Dobies

2 years ago

Thank you for your feedback, We are delighted that you have had a good experience when ordering with us.

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Trusted Customer

2 years ago

Date of purchase: 27/06/2022

Dissapointed.

The plants received were not of the best quality. The poppy plant was quite small however after re-potting is coming along fine now however the cucumber plants that were sent first were in a really...

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Ben Sinar

Dobies

2 years ago

Thankyou for your feedback. We are sorry to hear that your plants were not received in the best condition, this is very disappointing to hear. I can see that this has since been resolved for you.

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About Dobies

Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.

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0333 240 5933

Dobies, Long Road, Paignton, Devon, TQ4 7SX, United Kingdom