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Dobies Reviews | Customer Service Reviews for https://www.feefo.com/reviews/dobies | Feefo

Displaying all 8,802 reviews

Alastair Gittens

3 years ago

Date of purchase: 15/08/2022

What Alastair Gittens said about Dobies:

It was delivered on time and is in the green house

Naomi

Dobies

3 years ago

Thank you for leaving your 5 star review. It is great to know your order was delivered on time and I hope the plants are growing well. We do appreciate you taking the time to leave your valued feedback. Kindest regards, Dobies Customer Care.

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Trusted Customer

3 years ago

Date of purchase: 26/08/2022

Not impressed

I waited 2 months to receive my 3 arboreum plug plants. They were dry and half dead on arrival. These plants will not survive. I will never order from here again.

Naomi

Dobies

3 years ago

I am sorry to hear of the disappointment with your order. This is not the way in which we expect our plants to arrive so I do apologise. It looks like they were delayed in transit over the Bank Holiday weekend so may have suffered as a result. I will contact you via direct email to discuss this further with you. Many thanks for your valued feedback. Kindest regards, Naomi, Dobies Customer Care.

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Neville Milson

3 years ago

Date of purchase: 21/08/2022

What Neville Milson said about Dobies:

These things .happen you don't own the post office

Sorry Dobies but 75per cent of the plugs were dead on arrival and tried to revive to no avail

Naomi

Dobies

3 years ago

Thank you for leaving your review. I am sorry to hear the majority of your Lavender plants did not survive. I will contact you via directly email to further this query and appreciate your feedback. Kindest regards, Naomi, Dobies Customer Care.

Neville Milson

3 years ago

Dobies have given me a refund which I thank them very much for and I will still continue to use them for all supplies as I said earlier we can't get it right every time even though they try to

Naomi

Dobies

3 years ago

Many thanks for leaving your further comments.

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Christine ORourke

Dartford

3 years ago

Date of purchase: 04/08/2022

What Christine ORourke said about Dobies:

Be prepared to wait for your orders!

Service - what service? They don't carry out their promises. They don't keep you informed of what's going on with your orders unless you have a moan at them. Their plants are good - when you...

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Naomi

Dobies

3 years ago

I am sorry to hear of the poor experiences with your orders. Dobies should have updated you regarding any delay so apologies if this was not the case and you had to chase delivery. I can see we have compensated a little for the delay and hope the plants arrive safely. Your valued comments are appreciated. Kindest regards, Naomi, Dobies Customer Care.

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Neville Milson

3 years ago

Date of purchase: 18/08/2022

What Neville Milson said about Dobies:

Nice looking bulbs

Nice dry bulbs looking very good

Naomi

Dobies

3 years ago

Many thanks for taking the time to leave your great feedback. Your comments regarding the quality of your order are appreciated. Kindest regards, Naomi, Dobies Customer Care.

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Trusted Customer

3 years ago

Date of purchase: 19/08/2022

excellent experience

All good would recommend and buy again

Emily

Dobies

3 years ago

Thank you for taking the time to provide us with your feedback. It truly means the world to us when our customers take the time to share their experience! We are so happy that we were able provide you with an excellent experience and would like to thank you for you custom. We hope you’ll visit us again soon. Have a wonderful day!

Trusted Customer

3 years ago

Thank you for a great shopping experience

Naomi

Dobies

3 years ago

You are most welcome and appreciate your lovely comments.

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Trusted Customer

3 years ago

Date of purchase: 04/08/2022

Plants Little Leo dead on arrival really sorry

Really sorry but Doronicum plants dead on arrival so I cannot really give the high score of 5 really disappointed as usually give top score from this great shop

Emily

Dobies

3 years ago

We are so sorry to hear that you are not happy with your order on this occasion, and this arrived in poor condition, this is very disappointing and certainly not up to our high standards of quality. Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

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Trusted Customer

3 years ago

Date of purchase: 25/08/2022

Excellent customer service prompt delivery thanks

Plant Arrived safely .no damage fit and healthy

Amy

Dobies

3 years ago

Thank you for your review. It is great to hear that you were happy with the service received and we appreciate your great comment. Kind Regards, Amy, Dobies Customer Care

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thomas fitzsimons

3 years ago

Date of purchase: 19/08/2022

What thomas fitzsimons said about Dobies:

good plants and service

order a lot from them, most plants arrive in good condition so no complaints, did order some lavendar plug plants and 8 out of 24 were dead but were cheap.

Amy

Dobies

3 years ago

Thank you for your review. We are pleased to hear that you have been happy with the majority of the plants received, we would expect all our products to arrive in poor condition and it is disappointing if this was not the case. We will email you directly. Kind Regards, Amy, Dobies Customer Care

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Bernadette Stewart

3 years ago

Date of purchase: 25/08/2022

What Bernadette Stewart said about Dobies:

Great plants, compost and grit.

Planted bulbs so will wait and see. Lomandra is growing well and the potting grit I order a couple of times a year because its good quality and grit is good size

Amy

Dobies

3 years ago

Thank you for your review. It is great to hear that you have been consistently happy with all the products received and we appreciate your wonderful feedback. Kind Regards, Amy, Dobies Customer Care

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About Dobies

Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.

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0333 240 5933

Dobies, Long Road, Paignton, Devon, TQ4 7SX, United Kingdom