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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,635 reviews

Trusted Customer

Feefo Verified

3 years ago

Not satisfied

Goods arrived in good time but the seeds from Orange Marigold (Afro-French) failed to propagate

Amy

Dobies

3 years ago

We do apologise that you were disappointed with the germination of your seeds, we pride ourselves in high germination rates on all our products and apologies that this was not the case. We can see that you have been in touch with our Customer Service Team direct who have arranged a refund of your order but appreciate this does not make up for the disappointment caused. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

I was a little surprised at so few Sungold seeds, 8 is rather mean.

I am happy with the service and speed of plants/seeds arriving, all have been in good condition and even when through I’ll health the plants were not opened as quickly as they should be they still...

Amy

Dobies

3 years ago

Thank you for your review. We are pleased to hear that you were impressed with the speed of delivery and the quality of products received, the amount of seeds in a packet should be on the top of the packet and I believe that there should be 10 seeds in this variety of our more advanced seeds, if this was not the case please let our Customer Service Team know and they can always resolve any issues. Kind Regards, Amy, Dobies Customer Care

Alina Torrens-Burton

Feefo Verified

Wiltshire

3 years ago

What Alina Torrens-Burton said about Dobies:

Recommend

Good selection of plants and seeds. Plants arrived quickly and well packaged. Recommend Dobies for their service and quality

Naomi

Dobies

3 years ago

Thank you for leaving your fantastic review. It is lovely to hear you are pleased with your order and everything arrived packed well. We do appreciate you recommending Dobies and value your feedback. Kindest regards, Naomi, Dobies Customer Care.

Michael Adamson

Feefo Verified

3 years ago

What Michael Adamson said about Dobies:

Great, seeds delivered in time and ready for my next step

Naomi

Dobies

3 years ago

Thank you for your wonderful review. It is great to hear your order arrived quickly and you are ready to sow the seeds you have. Your valued feedback is appreciated. Kindest regards, Naomi, Dobies Customer Care.

Elaine Rose

Feefo Verified

3 years ago

What Elaine Rose said about Dobies:

So so

Long delay. No updating emails

Naomi

Dobies

3 years ago

Thank you for leaving your review. I can see the plants were despatched within the timescale confirmed but I am sorry if they were in transit a little longer than expected. I hope the plants arrived safely and we appreciate your valued feedback. Kindest regards, Naomi, Dobies Customer Care.

Trusted Customer

Feefo Verified

3 years ago

arrived 9 days after dispatch 50 % dead will never use again

use a better delivery company

Naomi

Dobies

3 years ago

I am sorry to hear of the disappointment with your order. The order was despatched 6th March and I can see it was delivered 11th March. This is a little longer in transit than expected so I do apologise. The plants you have are dormant so should not have suffered during this time. I can see you have already contacted us regarding this matter and if there are any problems with the development of the plants please let our customer service team know. Kindest regards, Naomi, Dobies Customer Care.

Trusted Customer

Feefo Verified

3 years ago

Great service goods delivered on time and good condition

Naomi

Dobies

3 years ago

Thank you for leaving your wonderful review. It is great to know your order was delivered on time and in a good condition. Your comments regarding the service we provide are appreciated. Kindest regards, Naomi, Dobies Customer Care.

Trusted Customer

Feefo Verified

3 years ago

Good value

Plants arrived when promised and this year were healthy and strong.

Naomi

Dobies

3 years ago

Thank you for leaving your great review. It is good to hear the plants arrived healthy, strong and on time. Your valued feedback is appreciated. Kindest regards, Naomi, Dobies Customer Care.

Ernest Ward

Feefo Verified

3 years ago

What Ernest Ward said about Dobies:

Not well rooted

They shipped my 10 pieces of marbled collection too early as their wasn't enough roots for them to take all died.

Naomi

Dobies

3 years ago

I am sorry to hear of the disappointment with part of your order. I will email you directly to discuss this further with you and appreciate your taking the time to leave your review. Kindest regards, Naomi, Dobies Customer Care.

Trusted Customer

Feefo Verified

3 years ago

Great all round service

Naomi

Dobies

3 years ago

Thank you for your 5 star review. It is lovely to hear you are pleased with the service we provide and appreciate your feedback. Kindest regards, Naomi, Dobies Customer Care.

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