Fast delivery, I was a bit concerned due to the hot weather and delivery during it but plants arrived in perfect condition
Emily
Dobies
2 years ago
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us and your plants arrived safely. We thank you for you custom and hope you will use us again in the future for your gardening needs.
Everything always arrives nursery fresh and in very good condition
Emily
Dobies
2 years ago
Wow! Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!
Kept us informed by email from despatch to delivery
Emily
Dobies
2 years ago
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely customers during the ordering process. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you and your review means a lot to us and lets us know we’re on the right track! We hope you’ll visit us again soon.
No idea if the order was placed, when it was coming and where it was going.
There was no order confirmation, no shipping confirmation
Emily
Dobies
2 years ago
We are so sorry to hear that our communications fell short on this occasion. We aim to keep our customers as informed as possible providing a order confirmation and dispatch notification via email with your tracking number upon dispatch to ensure you know when your parcel is on the way. We ask you check your junk and spam email folders for these notifications and ensure the email provided to us is accurate as our emails will be sent to the email address provided.
Thank you for five stars! We are delighted that your order arrived safely and to hear that you are pleased with our service and your new plants. Thank you for taking the time to provide us with your feedback, it truly means the world to us!
2 of the 3 plants are growing on well and are starting to produce cucumbers. 2 out of 3 is good odds as far as I am concerned recognising the price I paid. My only regret is not getting them earlier...
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Emily
Dobies
2 years ago
Customer satisfaction is incredibly important to us and we always want to ensure our customers are happy with their order. We are sorry to hear that one of your cucumber plants has not performed as we would expect. Please contact our customer care team directly via phone, email or our website regarding your disappointment with the roses and they will be happy to assist you with a resolution.
Thank you for five stars! We are delighted that your order arrived safely and to hear that the recipients are pleased with their gift. Thank you for taking the time to provide us with your feedback, it truly means the world to us!
Reliable delivery service Great strawberry plants which have grown well and are flowering already.
Emily
Dobies
2 years ago
Thank you for taking the time to leave us such a fantastic review Jenny! We're happy to hear that you loved doing business with us and your plants arrived safely. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Very good service and plants were in good condition
Emily
Dobies
2 years ago
Thank you for five stars! We are delighted that your order arrived safely and to hear that you are pleased with our service and your new Strawberry plants. Thank you for taking the time to provide us with your feedback, it truly means the world to us!
Item arrived as ordered, on time. Service which used to be considered normal but now apparently has to be remarked upon. I suspect the fact that some of the HIdcote have died is my fault not Dobie's.
Emily
Dobies
2 years ago
Thank you for five stars! We are delighted that your order arrived safely. Thank you for taking the time to provide us with your feedback, it truly means the world to us!
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.