How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Discover the World Reviews | Customer Service Reviews for https://www.feefo.com/reviews/discover-the-world | Feefo

Displaying all 1,321 reviews

Mr Jeffers

Sussex

4 months ago

Date of purchase: 22/12/2024

What Mr Jeffers said about Discover the World:

Brilliant

First class service from initially deciding on our location through to developing our program. Knowledgeable team that had first hand experience of our chosen location. Lapland turned into one our...

Read all

Customer Service Team

Discover the World

3 months ago

Thanks for using Feefo to leave us a review about your recent holiday to Lapland. We're so pleased that you had such a good time and thank you for taking the time to tell us about it - and of course for the photos too, they look amazing. Michael Discover the World

Product reviews

Pam

Buckinghamshire

5 months ago

Date of purchase: 07/11/2024

What Pam said about Discover the World:

We received a great service from starting to plan, to the taking of our New Zealand South Island holiday, which followed a previous holiday to North Island, also with Discover The World. We worked...

Read all

Customer Service Team

Discover the World

4 months ago

Thank you for using Feefo to review your recent holiday to New Zealand with us. We work hard to try and ensure everyone has a great holiday while away with us, and I was really pleased that you had such a good time - I will certainly pass on your feedback to everyone involved in making your holiday the experience it was. We hope to welcome you om another of our trips soon. Michael Customer Success Team.

Product reviews

Miss Williams

Winchester

5 months ago

Date of purchase: 08/12/2024

What Miss Williams said about Discover the World:

Simply Brilliant!

Really great service from beginning to end. Discover the world made everything extremely easy for us. Booked all our flights going to Finland from two different countries as well as our whole stay at...

Read all

Customer Service Team

Discover the World

4 months ago

Thanks for your Feefo review about your holiday at Nellim - we're really pleased that you had a fantastic holiday. We hope to help with your next adventure, wherever that may be! Michael Discover the World.

Product reviews

Trusted Customer

5 months ago

Date of purchase: 17/12/2024

A magical trip, amazing service

Fabulous thoughtful service, everyone we spoke to was very helpful and friendly. Our holiday was the best of our lives - spectacular trip and all well organised and top quality. It all felt very...

Read all

Customer Service Team

Discover the World

4 months ago

Wow - what a lovely review, we're so pleased that not only was this a 5 star experience for you, but the best holiday of your lives! We're very humbled, yet happy, to have been part of your holiday. Thanks for booking with us and we hope to be of service again soon. Michael Customer Success Team Discover the World.

Product reviews

Mrs Krall

5 months ago

Date of purchase: 17/12/2024

Customer Service Team

Discover the World

4 months ago

Thank you for leaving us a 5 star review, we really do appreciate your feedback. Customer Experience Team

John Hayward and Penny Chalmers

London

6 months ago

Date of purchase: 17/11/2024

What John Hayward and Penny Chalmers said about Discover the World:

Excellent tour of New Zealand (North and South Islands) by coach and rail

Excellent and responsive team. We worked with Gary, who had been round New Zealand and knew all the locations. He organised our Premium Economy seats and arranged for our outward flight to take place...

Read all

Customer Service Team

Discover the World

4 months ago

Thanks for using Feefo and we're really pleased you had an amazing time in New Zealand. We hope to see you again soon! Michael Customer Success Team

Product reviews

Trusted Customer

6 months ago

Date of purchase: 11/12/2024

Customer Service Team

Discover the World

6 months ago

Thanks for your Feefo review - we're delighted you had a good holiday. We hope to see you again soon! Michael Discover the World

Product reviews

Mr Hindmarch

Durham

6 months ago

Date of purchase: 06/11/2024

What Mr Hindmarch said about Discover the World:

Australian ocean drive

Very knowledgeable so can tailor holiday requirements to meet client's needs. Provided competitive quote All arrangements for hotel, flights and transfers went seamlessly

Customer Service Team

Discover the World

6 months ago

Thank you for using Feefo to review your holiday - we're really pleased that you had a good time while away with with us. Tailor made adventures, off the beaten track are just what we do, so if you get the travel bug again, we'd be happy to help! Michael Customer Experience Team DtW

Product reviews

Mr Cole

Harwich

6 months ago

Date of purchase: 02/12/2024

What Mr Cole said about Discover the World:

Great Experience....

Informative , well delivered nothing too much trouble. I landed in tromso to discover my mobile phone wouldn't connect to the internet and was no good. I managed to contact the discover the world...

Read all

Customer Service Team

Discover the World

6 months ago

Just wow! It seems that everything came together and you had a wonderful and magic holiday - we're so pleased that you enjoyed your trip and it's really kind of you to leave such a nice review. I'm not sure we can take the credit for it being so snowy but I'm glad that everything else was a success. Thanks for booking with us and we hope to see you again soon. Michael Discover the World

Product reviews

Mr Steele

Chester

6 months ago

Date of purchase: 22/11/2024

What Mr Steele said about Discover the World:

Excellent from the start of booking to last day of holiday First class, bespoke service..thank you

Customer Service Team

Discover the World

6 months ago

Hi Stephen and thanks for your 5 star review - we're absolutely delighted that you enjoyed your holiday to Norway with us. We hope to see you on another adventure soon! Michael Customer Experience Team

Product reviews

Not received a review invite?

About Discover the World

An award winning tailor made tour operator, Discover the World have been creating unique holidays to exceptional destinations for 40 years. With a strong heritage in Iceland and Scandinavia, their portfolio also includes the Polar Regions, Canada, Alaska, Costa Rica, Australasia, Small Ship Expeditions and Rail Journeys. A wide range of holiday types includes self-drives, small group tours, winter breaks in search of the northern lights and wildlife holidays.

Read all

01737 218800

2nd Floor, One Dorking Office Park, Station Road, Dorking, Surrey, RH4 1HJ, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Feefo Ecolabels

These badges verify that Discover the World’s environmental claims are clear and accurate, so you can be sure you’re shopping sustainably. Developed in partnership with Ethy.

See other badges

Why trust Feefo reviews?

Learn more about Feefo

Discover the World Reviews

Juutua Winter AdventureMore reviews of this product (104)View product websiteBrilliant adventure with great organisation in a wonderful setting. Staff at hotel were great as were the various activities.

New Zealand Tailor MadeMore reviews of this product (27)View product websiteA great holiday from a great company.

Northern Lights Adventure at NellimMore reviews of this product (104)View product websiteWhat an amazing holiday! My mother and I joined the winter adventure at the Nellim Hotel for 7 nights and signed up to most of the activities. It was really well organised, the guides were great and...Read all

Arctic Santa at InariMore reviews of this product (104)View product websiteOur trip to Lapland was the most memorable and special of our lives - we all (two adults, a teen and a 7 year old!) - absolutely loved it. The accommodation was wonderful, great staff throughout,...Read all

New Zealand Rail, Cruise and CoachMore reviews of this product (27)View product website

Arctic Wildlife at RanuaMore reviews of this product (104)View product website

Australia Tailor MadeMore reviews of this product (14)View product websiteEnjoyable holiday with plenty to see and do. Definitely advise anyone to break the trip out/back to Australia to allow you to enjoy what other places can offer, and reduce the flight jet lag.

Tromso and Malangen ResortMore reviews of this product (115)View product websiteTromso was knee deep in snow when we arrived , and in the middle of a snow shower in near darkness at 2.00pm in the afternoon , and every thing was carrying on as normal. it was Wonderfull. The town...Read all

Tromso and SvalbardMore reviews of this product (115)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?