How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Discover the World Reviews | Customer Service Reviews for https://www.feefo.com/reviews/discover-the-world | Feefo

Displaying all 1,321 reviews

Trusted Customer

6 months ago

Date of purchase: 10/11/2024

Fabulous Women in the Wild

Excellent experience. Fantastic knowledgeable guide. Lots of activities but it never felt rushed. Food was good and accommodation was perfect for the holiday with plenty of space and good, clean room.

Customer Service Team

Discover the World

6 months ago

What a lovely review - we're delighted that you enjoyed your time away with us! Thanks for booking with us and we hope to see you again soon. Michael DtW Customer Experience Team

Trusted Customer

6 months ago

Date of purchase: 31/07/2024

Very happy

Very well planned tour, excellent hotel choices

Customer Service Team

Discover the World

6 months ago

Thank you for using Feefo and for leaving us a review - we really do appreciate it. I can see that this was a rail trip you went on this time - can we tempt you with one of our other (even) more adventurous trips next time? Michael Discover the World.

Product reviews

Trusted Customer

7 months ago

Date of purchase: 14/10/2024

Excellent customer service

Excellent service all the way though from bookings and queries thereon to the holiday itself and sorting out problems that arose while we were away

Customer Service Team

Discover the World

6 months ago

Thank you for your feedback about your Northern Lights holiday - we're delighted that you rated it a 5 star experience! We're here to help whatever the issue, be it before, during or after the holiday, so I'm glad you were happy with our service. So, where to next?! Michael Discover the World

Product reviews

Mrs Galpin

Bristol

7 months ago

Date of purchase: 19/09/2024

What Mrs Galpin said about Discover the World:

For the organised tour, excellent. Well worth doing

Customer Service Team

Discover the World

6 months ago

Thanks for using Feefo to leave us a review about your holiday to Norway - we're delighted that you had a good time. Thanks for booking with us, and we hope to see you again soon. Michael Customer Experience Team

Trusted Customer

8 months ago

Date of purchase: 10/09/2024

Good service from Discover the World.

Generally very good service. Apart from a problem with the airport to Reykjavik transfer (the return journey was fine) there were no issues. On a few occasions when I spoke to Discover the World...

Read all

Customer Service Team

Discover the World

7 months ago

Thank you for your feedback. On the one hand I'm glad you had a good holiday, but I am sorry that there was a problem with one of your transfers. We don't have any notes on your booking about this issue, so I assume that you were able to sort things out while you were there, but if there is anything we can look into for you then please get in touch at customer-service@discover-the-world.co.uk. Michael Customer Experience Team DtW

Trusted Customer

8 months ago

Date of purchase: 12/09/2024

Lofoten Islands fly drive

Bruno helped us design our itinery and made good hotel recommendations and a suitable route to explore these scenic islands. We very much enjoyed our holiday. Not so happy with the hire car service.

Customer Service Team

Discover the World

7 months ago

Thank you for using Feefo - customer feedback is really important to us and I'm glad that on the whole you had a good holiday. That said, I'm sorry you were unhappy with the hire car service - I'd be happy to look into that for you, if you can let me know some more details by getting in touch at customer-service@discover-the-world.co.uk I can see what's happened. Michael Discover the World

Product reviews

Trusted Customer

8 months ago

Date of purchase: 13/09/2024

Norway itinerary

Great service. Took all the hassle out of planning a holiday. Made great suggestions and nothing was too much trouble despite several reiterations to our itinerary.

Customer Service Team

Discover the World

7 months ago

Thanks for using Feefo to review your holiday - we're really pleased that you felt you had a 5 star experience! Taking the hassle out of planning and booking a holiday is exactly what we do and we're so pleased that you enjoyed your time in Norway. We hope to see you again soon. Michael Customer Experience Team

Product reviews

Valerie

Solihull

8 months ago

Date of purchase: 13/09/2024

What Valerie said about Discover the World:

Personal service as usual

Not only did Discover the World take care of all the detailed travel arrangements, they also responded to requests and queries. They are such a great travel company to deal with.

Customer Service Team

Discover the World

8 months ago

Thank you for your kind words and 5 star review - we really do appreciate it. Thanks for booking with us and we hope to see on your next adventure soon! Michael Customer Experience Team

Mrs Mirams

Halifax

8 months ago

Date of purchase: 12/09/2024

What Mrs Mirams said about Discover the World:

Superb service and attention to detail.

From the initial enquiry onwards the service and attention to detail has been exemplary. Nothing was too much trouble and the holiday worked seamlessly.

Customer Service Team

Discover the World

8 months ago

Thank you for leaving us such a lovely review - it sounds like you had an amazing time! I'll certainly pass on your feedback to everyone who helped make your holiday, and it was really good of you to take the time and trouble to leave us a review, we really do appreciate it. So where to next??!! Michael Discover the World

Product reviews

Trusted Customer

8 months ago

Date of purchase: 09/09/2024

Customer Service Team

Discover the World

8 months ago

Thank you for your 5 star Feefo review - we're delighted that you enjoyed your holiday with us! If you do have any further feedback you want to give us or have any questions about this or indeed a future trip, you can get in touch at customer-service@discover-the-world.com. Michael Customer Experience Team Discover the World

Product reviews

Not received a review invite?

About Discover the World

An award winning tailor made tour operator, Discover the World have been creating unique holidays to exceptional destinations for 40 years. With a strong heritage in Iceland and Scandinavia, their portfolio also includes the Polar Regions, Canada, Alaska, Costa Rica, Australasia, Small Ship Expeditions and Rail Journeys. A wide range of holiday types includes self-drives, small group tours, winter breaks in search of the northern lights and wildlife holidays.

Read all

01737 218800

2nd Floor, One Dorking Office Park, Station Road, Dorking, Surrey, RH4 1HJ, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Feefo Ecolabels

These badges verify that Discover the World’s environmental claims are clear and accurate, so you can be sure you’re shopping sustainably. Developed in partnership with Ethy.

See other badges

Why trust Feefo reviews?

Learn more about Feefo

Discover the World Reviews

Scandinavian Capitals by RailMore reviews of this product (25)View product website

Lofoten and the Northern LightsMore reviews of this product (115)View product websiteLovely trip - beautiful scenery, nice hotels and not too far to travel between each location

Around LofotenMore reviews of this product (115)View product website

Norway Tailor MadeMore reviews of this product (115)View product websiteLoved the holiday. The hotels and travelling time were exactly as described.

Lofoten and Senja Self DriveMore reviews of this product (115)View product websiteThis was an amazing combination of two, week long holidays. It allowed us to see wonderful scenery and gave us enough time to explore at a relaxed pace. There was a fair bit of driving involved but...Read all

Havila Norwegian Coastal VoyageMore reviews of this product (115)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?