Dear Customer,
Thank you for placing your order at Designers Guild and taking the time to leave your lovely feedback. Enjoy your new cushions!
Kind Regards
Debbie
I ordered 2 cushions at the end of January aware that they were out of stock with a 2 weeks lead time. When I chased up where my cushions were at the end of February I was told 'next week'! However...
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D Paice
Designers Guild
3 years ago
Dear Customer,
Thank you for order at Designers Guild and your patience whilst we navigated the delays from the supplier. I am pleased our communications kept you informed along the way and you now get to enjoy your lovely cushions.
Kind Regards
Debbie
Product reviews
Date of purchase: 29/01/2023
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JF
Jan Colwyn foulkes
Feefo Verified
3 years ago
What Jan Colwyn foulkes said about Designers Guild:
Lovely cushions! Arrived very quickly!
D Paice
Designers Guild
3 years ago
Dear Jan,
Thank you for you recent order with us at Designers Guild and leaving your feedback. Enjoy your new cushions and we look forward to serving you again soon.
Kind Regards
Debbie
I needed to return an item, and following contacting the returns section and customer service several times, I have received no replies or return admin forms. I waited for a week for customer service...
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D Paice
Designers Guild
3 years ago
Dear Customer,
Thank you for reaching out to us. Our apologises that you were waiting on a reply. I have checked against your email address and order number and can not find any correspondence that has been sent? May I check did you send to shoponlineuk@designersguild.com, so we can investigate why no reply to you was made.
Kind Regards
Debbie
Trusted Customer
3 years ago
check previous reply - I will not change my rating until this is dealt with.
D Paice
Designers Guild
3 years ago
Dear Customer,
I have reached out to you via email. Just check in case it has gone to junk/spam folder.
Kind Regards
Debbie
D Paice
Designers Guild
3 years ago
Dear Customer,
Myself and Olga have emailed you to confirm a refund was processed two days after they were returned. Can you just check the details and come back to us if anything else is needed.
Kindest Regards
Debbie
D Paice
Designers Guild
3 years ago
Dear Customer,
We are pleased that this matter is now resolved and IT are looking into why emails to and from your contact address have not been coming through/sending to you.
You can always reach out to us via Live Chat for any queries.
Wishing you a lovely rest of your week.
Kind Regards
Debbie
Product reviews
Date of purchase: 12/04/2023
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Trusted Customer
Feefo Verified
3 years ago
Great quality, fast service but a high price tag.
D Paice
Designers Guild
3 years ago
Dear Customer,
Thank you for shopping at Designers Guild and leaving your feedback. We are continuingly reviewing our price points to keep them as competitive as possible. If you sign up to our mailing list our customers receive exclusive offers. Enjoy your new purchase.
Kind Regards
Debbie
Product reviews
Date of purchase: 08/04/2023
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Trusted Customer
Feefo Verified
3 years ago
Keep customers informed when there are long delays on delivery.
D Paice
Designers Guild
3 years ago
Dear Customer,
Thank you for your feedback. Automated delay letters are sent out to our customers, we apologise if these did not come through to keep you updated on the status of your order. We also apologise on this occasion there was a delay to stock arriving from our supplier.
Kind Regards
Debbie
Product reviews
Date of purchase: 31/01/2023
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Trusted Customer
Feefo Verified
3 years ago
I am very pleased with my cushions because they are gorgeous colours and good quality , delivery was prompt and efficient too
D Paice
Designers Guild
3 years ago
Dear Customer,
Thank you for your recent order at Designers Guild and taking the time to leave your feedback on our cushions of their quality and design. And also reflecting on our ordering and delivery service. Enjoy your new cushions!
Kind Regards
Debbie
I have purchased from Designers Guild before through a third party company - fabric mainly and found their style, quality and colours exceptional. So it was an easy decision to deal with them...
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D Paice
Designers Guild
3 years ago
Dear Customer,
Thank you for placing your order directly through Designers Guild and for being a loyal customer via your stockist. We value your feedback on our service and products and look forward to serving you again soon. Enjoy your recent purchase!
Kind Regards
Debbie
Product reviews
Date of purchase: 11/04/2023
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Trusted Customer
Feefo Verified
3 years ago
Great item. It arrived very fast too. Good packaging.
D Paice
Designers Guild
3 years ago
Dear Customer,
Thank you for shopping with us at Designers Guild and taking the time to leave your feedback on our product, service and packing. We hope you enjoy your recent purchase!
Kind Regards
Debbie
Service was good, and I love the goods, just what I hoped for.
D Paice
Designers Guild
3 years ago
Dear Customer,
Thank you for shopping with us at Designers Guild and taking the time to leave your feedback. Enjoy your new purchase and we look forward to serving you again soon!
Kind Regards
Debbie
Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.