Excellent service : had job completed in half an hour after only waiting 2 hours
Grande Digital
Dawes Doors
3 years ago
Good afternoon Robert --
Excellent to hear we managed to reach you in a timely manner. Your feedback will be shared with the technician who served you. Thank you on his behalf for taking the time to share you experience and writing a review.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
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Suzanne
Feefo Verified
3 years ago
What Suzanne said about Dawes Doors:
Fast , efficient service with a smile.
Ver efficient service and helped us out of a difficult situation. Cameron was lovely and so helpful. The quote for repair was swiftly delivered.
Grande Digital
Dawes Doors
3 years ago
Good afternoon Suzanne --
Thank you so much for the five star review and your excellent feedback for the technician who visited your property. Its really appreciated by the team for you sharing your positive experience.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
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Jason
Feefo Verified
Preston
3 years ago
What Jason said about Dawes Doors:
Booking process needs improvement to avoid disappointment!
Booking was easy and straight forward. However, the process needs some work.
During booking there is no where to add any information on the type of door or the problem we currently have. This would...
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Grande Digital
Dawes Doors
3 years ago
Good morning Jason --
Thank you for your detailed review which will be shared with our service team. We will take your feedback on board regarding the online booking process.
We are actually in the process of updating exactly what you suggested with the door type, so there will be more precise detail requested on the form from the customer.
We apologise for any inconvenience this caused and that we were unable to assist you on this occasion. We hope you manage to get the issue resolved in due course.
Kind Regards,
The Dawes Doors Team
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Trusted Customer
Feefo Verified
3 years ago
Brilliant service
Grande Digital
Dawes Doors
3 years ago
Good afternoon --
Thank you so much for the five star review and your excellent feedback for the team.
We appreciate your comment and taking the time to score your experience.
Kind Regards,
The Dawes Doors Team
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AR
ARCHIE
Feefo Verified
3 years ago
What ARCHIE said about Dawes Doors:
Lovely service.
Lovely service. Highly recommend. Very professional.
Grande Digital
Dawes Doors
3 years ago
Good afternoon Archie --
Many thanks for your comments and kind words which will be shared with the team here at Dawes Doors. It’s really appreciated you taking the time to share your experience on Feefo.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
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Trusted Customer
Feefo Verified
3 years ago
Called, repaired and all done in just over 2 hrs...
Very pleased with the response time of an engineer turning up. I rang at 12.45 an engineer was with us within an hour. The repair was done and the engineer was leaving by 3.00pm all done and dusted. ...
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Grande Digital
Dawes Doors
3 years ago
Good afternoon --
Thank you so much for taking the time to write a review and share your recent positive experience with Dawes Doors. Great feedback also for the technician who made the visit, so thank you on his behalf.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
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John Malcolm
Feefo Verified
3 years ago
What John Malcolm said about Dawes Doors:
FIRST CLASS
Very good service
Grande Digital
Dawes Doors
3 years ago
Good afternoon John --
We are so pleased we were able to meet your expectations providing a first class service.
It's really appreciated that you took the time to write a review.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
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Trusted Customer
Feefo Verified
3 years ago
Excellent response time and excellent job
Excellent response time.
The engineer was very professional and explained everything he was doing.
What helped was he had the parts on his van and I was able to use my electric garage door two days...
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Grande Digital
Dawes Doors
3 years ago
Good afternoon --
We are so pleased we were able to meet your expectations and the work completed was to your satisfaction. It's really appreciated that you took the time to write a review and sharing your positive experience.
Enjoy the rest of your day and thanks again.
Kind Regards,
The Dawes Doors Team
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Trusted Customer
Feefo Verified
3 years ago
Quoted prices are astronomical
Very expensive initial quote that was swiftly reduced by 33% upon rejection; even then, it was double the cost of buying the part nd getting an electrician to fit it. The best I can say is that they...
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Grande Digital
Dawes Doors
3 years ago
Good morning --
We are sorry to learn of your experience on this occasion. We do try and remain competitive on costs which are always advised without obligation before any work is carried out. Obviously purchasing the part yourself and commissioning an electrician is different to commissioning a professional company who provide a full guarantee for all parts and labour. Great to hear the technician arrived on time for the scheduled appointment.
Your comments will be shared with our management team.
Kind Regards,
The Dawes Doors Team
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CA
Carole
Feefo Verified
Bognor Regis
3 years ago
What Carole said about Dawes Doors:
Fantastic company.
The best service ever. Rang this morning to ask for a home visit as my garage door was broken.
Engineer arrived within 35 mins and said he could fix it straight away - amazing !!
Really friendly...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.