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Dawes Doors Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 4,010 reviews

Mary

Feefo Verified

Silver Wharf

3 years ago

What Mary said about Dawes Doors:

Urgent call out.

Very good. Repaired and adjusted all parts of our door.

Grande Digital

Dawes Doors

3 years ago

Good afternoon Mary -- Thank you for the feedback after the technicians recent visit. It’s really appreciated by the team you taking the time to write a review and share your experience. Enjoy the rest of your day and have a good weekend. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

3 years ago

LeeV

Feefo Verified

3 years ago

What mr said about Dawes Doors:

Very quick, efficient service.

Very quick, efficient service. Polite and trustworthy.

Grande Digital

Dawes Doors

3 years ago

Good afternoon Mr Dawson -- Thank you for the feedback after the technicians recent visit. It’s really appreciated by the team you taking the time to write a review and share your experience. Enjoy the rest of your day and have a good weekend. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

3 years ago

Ched

MR c,bramwell

Feefo Verified

Meldreth

3 years ago

What MR c,bramwell said about Dawes Doors:

Brilliants service

Great service,they replaced the motor on my garage door very promtley at a fair price

Grande Digital

Dawes Doors

3 years ago

Good afternoon -- Thank you for the feedback after the technicians recent visit. It’s really appreciated by the team you taking the time to write a review and share your experience. Enjoy the rest of your day and have a good weekend. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

3 years ago

DanO

Trusted Customer

Feefo Verified

3 years ago

Too expensive

the service was good, but very expensive for what was done and the length off time it took.will shop around more next.

Grande Digital

Dawes Doors

3 years ago

Good afternoon -- Thank you for the feedback after the technicians recent visit. It’s really appreciated by the team you taking the time to write a review. Your comments will be shared with our management team as we always hope we provide a competitive price, however, there is never any obligation with our quote so customers do have the opportunity to shop around. Enjoy the rest of your day and have a good weekend. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

3 years ago

ChrisJones

JOE

Feefo Verified

New Ash Green

3 years ago

What JOE said about Dawes Doors:

Professional service

Efficient, timely service. Extremely professional and courteous. Reasonably priced

Grande Digital

Dawes Doors

3 years ago

Good afternoon Joe -- Thank you for the feedback after the technicians recent visit. It’s really appreciated by the team you taking the time to write a review and share your experience. Enjoy the rest of your day and have a good weekend. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

3 years ago

BarryW

Trusted Customer

Feefo Verified

3 years ago

Good respond but no repair

It’s difficult to say - the man came, he was polite and helpful - he identified the problem as a defective safety brake for a shutter but then said he did not carry this part and that it would be...

Grande Digital

Dawes Doors

3 years ago

Good afternoon -- Great to hear the service was efficient and the technician was polite and helpful. Sorry to hear we were unable to complete the work on the same day and having to order a part which we have to do from time to time, but generally most repairs can be done on the same day. Enjoy the rest of your day and have a good weekend. Kind Regards, The Dawes Doors Team

Mike

Feefo Verified

Skelmersdale.

3 years ago

What Mike said about Dawes Doors:

Poor customer service.

I booked a visit from you to assess the problem. I waited in after two calls to confirm arrival. Then a third call was made during which I was informed that you would not be calling unless I was...

Grande Digital

Dawes Doors

3 years ago

Good afternoon Mike -- We are sorry to hear of your experience and apologies for any inconvenience regarding any wasted time waiting in for our visit. We do advise customers that we give up to an hours notice when the technician is on his way however, as a repair / installation company it is difficult for us to be able to guarantee appointments, we do apologise for this, however until we are at a customer’s property we don’t know exactly what work may be entailed. Your other comments will be shared with our management team and the technician will also be consulted. When more is established we will try and add more to our reply. Obviously considering our current Feefo score such feedback does come somewhat as a surprise, plus we have recently been gained the Feefo Gold Service Award which we are terribly proud of. Kind Regards, The Dawes Doors Team

Mike

3 years ago

“Until you are at a customer’s property”. That is the crux. You cried off before you had even visited the property. I was simply given a fait accompli as in a price for a new door with the caveat that you don’t do repairs. I was quite happy to delay the visit but the discussion that led to the cancellation of the visit was clearly held in order to avoid anything other than a renewal. Why that route was taken by you is unclear, but it is malpractice.

Grande Digital

Dawes Doors

3 years ago

Your further comments will be shared with our management team.

Sue

Feefo Verified

Newtongrange

3 years ago

What Sue said about Dawes Doors:

Great service, easy to book

Fast efficient service, easy to book online and polite helpful staff

Grande Digital

Dawes Doors

3 years ago

Good afternoon Sue -- Thank you for the feedback after the technicians recent visit. It’s really appreciated by the team you taking the time to write a review and share your experience. Enjoy the rest of your day and have a good weekend. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

3 years ago

JordanJ

Will

Feefo Verified

Newport Pagnell

3 years ago

What Will said about Dawes Doors:

Quick and helpful

I believe they work as an intermediary for the most part so it’s difficult to do a proper review. That said, I filled in their online form and had someone arrive to fix my garage door an hour later....

Grande Digital

Dawes Doors

3 years ago

Good afternoon Will -- Thank you for the feedback after the technicians recent visit. It’s really appreciated by the team you taking the time to write a review and share your experience. Enjoy the rest of your day and have a good weekend. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

3 years ago

ScottP

Howard

Feefo Verified

3 years ago

What Howard said about Dawes Doors:

Booked appointment on the day, engineer was there with 3 hours.

Grande Digital

Dawes Doors

3 years ago

Good afternoon Howard -- Thank you for the feedback after the technicians recent visit. It’s really appreciated by the team you taking the time to write a review and share your experience. Enjoy the rest of your day and have a good weekend. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

3 years ago

MarkG