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Dawes Doors Reviews | Customer Service Reviews for https://www.feefo.com/reviews/dawesdoors-co-uk | Feefo

Displaying all 3,351 reviews

Rachel

2 years ago

Date of purchase: 31/03/2023

What Rachel said about Dawes Doors:

Good communication beforehand, so I knew exactly when to expect the engineer. I was given a quote instantly and the work was completed quickly.

Grande Digital

Dawes Doors

2 years ago

Good afternoon Rachel -- We are so pleased we were able to meet your expectations. It's really appreciated that you took the time to write a review. Have a great day and thanks for sharing your experience. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

2 years ago

ScottP

See full customer review

MR Sear

Thame

2 years ago

Date of purchase: 29/03/2023

What MR Sear said about Dawes Doors:

My problem was fully solved.

Grande Digital

Dawes Doors

2 years ago

Good afternoon -- Thank you for taking the time to write a review and scoring us five stars after our recent visit. It's really appreciated by the team here at Dawes Doors. Enjoy the rest of your day. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

2 years ago

CarlS

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Trusted Customer

2 years ago

Date of purchase: 30/03/2023

Telephone customer service is shocking. Wouldnt use this company again

Ask for afternoon appointment, rang me 8.45 to say tradesman on route. I declined and asked someone be sent afternoon. Lady on phone was abrupt and rude. If this is the front line staff, sorry but I...

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Grande Digital

Dawes Doors

2 years ago

Good afternoon -- We are obviously sorry to hear this and your comments will be shared with our management team. We have recently been awarded the Feefo Gold Service Award which we are terribly proud of and carry a strong Feefo score, so such feedback comes somewhat as a surprise. All the same we will look into this further, so thanks for bringing to our attention. Kind Regards, The Dawes Doors Team

Trusted Customer

2 years ago

I would look at recording calls for the team that ring, to tell you when tradesperson is on route. Two calls from the team both times rude member of staff. Person who rang to give me price was nice.

Grande Digital

Dawes Doors

2 years ago

Unfortunately we cannot do this due to GDPR.

See full customer review

david

Swindon

2 years ago

Date of purchase: 29/03/2023

What david said about Dawes Doors:

Extremely helpful and professional customer service and tradesman

Grande Digital

Dawes Doors

2 years ago

Good afternoon David -- Thank you for taking the time to write a review and scoring us five stars after our recent visit. It's really appreciated by the team here at Dawes Doors. Enjoy the rest of your day. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

2 years ago

Myles

david

2 years ago

Thank you

See full customer review

Trusted Customer

2 years ago

Date of purchase: 30/03/2023

Fast efficient service

Response very good . Same day service from friendly engineer

Grande Digital

Dawes Doors

2 years ago

Good afternoon -- We are so pleased we were able to meet your expectations. It's really appreciated that you took the time to write a review. Have a great day and thanks for sharing your experience. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

2 years ago

PhilH

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David

Holmfirth

2 years ago

Date of purchase: 30/03/2023

What David said about Dawes Doors:

Slick operation

Quick response, efficient and punctual.

Grande Digital

Dawes Doors

2 years ago

Good afternoon David -- Many thanks for your comments and kind words which will be shared with the team here at Dawes Doors. It’s really appreciated you taking the time to share your experience on Feefo. Enjoy the rest of your day. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

2 years ago

GarethH

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Sally

2 years ago

Date of purchase: 29/03/2023

What Sally said about Dawes Doors:

Arrived on time

He was very informative, polite and gave me a couple of options.

Grande Digital

Dawes Doors

2 years ago

Good afternoon Sally -- Great to hear the technician arrived on time and gave you a couple of options regarding the work involved. It’s really appreciated you taking the time out of your day and sharing your positive experience. Enjoy the rest of your day. Kind Regards, The Dawes Doors Team

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NICK

2 years ago

Date of purchase: 29/03/2023

What NICK said about Dawes Doors:

Steven did a great job and fixed our dodgy door.

Very efficient.

Grande Digital

Dawes Doors

2 years ago

Good afternoon Nick -- Thank you so much for taking the time to write a review and share your recent positive experience with Dawes Doors. Great feedback also for the technician who made the visit, so thank you on his behalf. Enjoy the rest of your day. Kind Regards, The Dawes Doors Team

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Trusted Customer

2 years ago

Date of purchase: 22/03/2023

Booking was quick and efficient. Telephone manner excellent. Engineer kept to appointment promised and diagnosed problem. New parts ordered and currently awaiting supply and fitment. If they arrive...

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Grande Digital

Dawes Doors

2 years ago

Good afternoon -- We are so pleased we were able to meet your expectations. It's really appreciated that you took the time to write a review. Of course we will be in touch to complete the work when we have the parts in hand, this will be arranged at your convenience. Enjoy the rest of your day, speak to you soon sir. Kind Regards, The Dawes Doors Team

Grande Digital

Dawes Doors

2 years ago

DanMay

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Trusted Customer

2 years ago

Date of purchase: 28/03/2023