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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 12,443 reviews

Customer

Morecambe

7 years ago

Date of purchase: 13/12/2017

What Customer said about The Cumberland:

Superior, personalised and professional service.

Highly personalised, thorough and pragmatic assistance in helping me drop Lloyds ( after 32 years!!) and open two separate accounts ( current and savings).The Cumberland was recommended to me by my...

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Tommy

The Cumberland

7 years ago

Hello Ms Van Frank

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Lancaster Branch team.

We’re grateful that you have expressed at length the positive reasons why you’re satisfied with the service we provide. Please also pass on our thanks to your sister, who has kindly recommended us to you.

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 10/10/2017

What Customer said about The Cumberland:

I moved my account to the Cumberland because I prefer to deal with non-routine transactions in person at a branch. I find the staff friendly and helpful. Some systems appear less technologically...

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Tommy

The Cumberland

7 years ago

Hello Mr Gilchrist

Kind regards

Tommy Choy

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 07/08/2017

Easy to use and nice staff

They are a good bank, very easy to use with nice helpful staff. Was easy to set up my current account as well as online banking.

Lauren

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the English Street branch.

Kind regards

Lauren McGuiness

Digital Agent

Customer

Manchester

7 years ago

Date of purchase: 07/08/2017

What Customer said about The Cumberland:

Always a pleasure.

Always a pleasure when speaking to the staff at the CBS

Lauren

The Cumberland

7 years ago

Hello Mrs Satterthwaite

Kind regards

Lauren McGuiness

Digital Agent

Customer

7 years ago

Date of purchase: 03/01/2018

What Customer said about The Cumberland:

Straightforward, easy, convenient and helpful

Transferring over to the Cumberland could not have been simpler. I got an appointment at a time and date that suited me and all of my questions where answered satisfactorily. The staff could not...

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Lauren

The Cumberland

7 years ago

Hello Mrs Freeman

Kind regards

Lauren McGuiness

Digital Agent

Customer

7 years ago

Date of purchase: 25/11/2017

What Customer said about The Cumberland:

I would need more than a few words to review CBS, maybe someone could call

I would appreciate a call then I can explain but it took a year to sort out my re mortgage!

Bob

The Cumberland

7 years ago

Hello Mrs Gordon

Thank you for taking the time to leave your feedback, and I’m sorry to hear that your experience with respect to your mortgage application wasn’t to the high standards you rightly expected.

We’re always appreciative of feedback about ways in which we can improve the service that we provide and I understand your local Cumberland branch manager has spoken with you during the last few days and remains in contact in order that we can address your concerns and take appropriate action to avoid similar problems occurring in the future.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 07/09/2017

Good to switch to

The staff are great to talk to on the phone. When my account moved over to them it went without a hitch. The internet service is a little bit confusing, that's why I didn't score 5.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

With respect to your comment on the Internet Service being a little bit confusing, I have asked a member from our Customer Service team to try and contact you by phone. This will hopefully enable us to understand which aspect you need help with and provide the advice you need.

Kind regards

Tommy Choy

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 18/08/2017

Excellent

Excellent customer service and a great team. Really feel valued and go out of their way to help.

Lauren

The Cumberland

7 years ago

Kind regards

Lauren McGuiness

Digital Agent

Customer

Barrow In Furness

7 years ago

Date of purchase: 19/12/2017

What Customer said about The Cumberland:

World class service on my high street!

Having moved to the area 6 years ago now and remaining a customer of "The Coventry" I finally came to the conclusion I needed to change my bank account to a bank that actually had some branches near...

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Tommy

The Cumberland

7 years ago

Hello Miss Harvey

We’re also really pleased to hear that you’ve taken out a mortgage with us as well and have chosen The Cumberland over Halifax.

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 13/07/2017

What Customer said about The Cumberland:

Always great

Always great service

Lauren

The Cumberland

7 years ago

Hello Miss Farrow

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account.

Kind regards

Lauren McGuiness

Digital Agent

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom