Once our oder had been taken we received no feedback, no proper indication of when our furniture would be here. No-one seemed to have a clue.
Delivery - having had to pay £50 for delivery I would...
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Hannah Nielen-Groen
Cousins Furniture
8 years ago
Thank you for taking the time to leave us feedback we do appreciate it.
We are sorry that you are unhappy with the service you received once you placed your order and can only apologise that you were ntot kept up to date with the status of your order. Please accept our apologies that this is not the norm.
We are, unfortunately, unable to provide delivery slots as we plan our delivery routes the night before delivery to ensure we have as many days available for customers to take delivery as possible.
Your comments regarding packaging have been passed onto our deliveries manager as we do take away all packaging as part of our service and can only apologise that you had issues in this respect.
Once again, thank you for taking the time to leave us feedback.
Product reviews
Date of purchase: 05/04/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Cousins Furniture:
The workers came to setup the dining table but they haven't done right job ,still job need to be done ,I need to call them to come back job it's not completeled .
Hannah Nielen-Groen
Cousins Furniture
8 years ago
Thank you for taking the time to leave us feedback. We are sorry that you were unhappy with the service received from our delivery team and can only apologise for this.
We hope you are now pleased with your table and that you get many years enjoyment from it.
Once again thank you for taking the time to leave us feedback.
Product reviews
Date of purchase: 24/04/2017
0
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Cousins Furniture:
Friendly service. Variety of choice. Delivery right on time. Assembly work efficient. Recommendable to other customers.
Date of purchase: 15/04/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Cousins Furniture:
Excellent service from showroom service to order and delivery. Very pleased with the complete service.
Date of purchase: 15/04/2017
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Trusted Customer
Feefo Verified
Dudley
8 years ago
What Trusted Customer said about Cousins Furniture:
We went back to the store on a number of occasions and the same salesman kept giving us info until we finally decided which bed to buy. Because we were having a lot of work done in our bedroom,...
Salesteamvery patient and experienced with their advice followed by good leed time for delivery, The transport arrangements and call on the morning before delivery, excellent and polite. The couriers...
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Product reviews
Date of purchase: 21/02/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Cousins Furniture:
The delivery was delayed by 6 weeks but we only found out what was going on by contacting them.
Product reviews
Date of purchase: 25/02/2017
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Trusted Customer
Feefo Verified
Solihull
8 years ago
What Trusted Customer said about Cousins Furniture:
The 2 sofas i ordered were delivered way after the agreed timeframe of 6-8 weeks. Constantly told everytime i called that sofas should be ready this week. Then told the same the following week for a...
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Hannah Nielen-Groen
Cousins Furniture
8 years ago
Thank you for taking the time to leave us feedback. We do appreciate it.
We are sorry you were unhappy with the service you received from our stores and can only apologise for this.
All lead times quoted at the time of ordering are estimates as it can occasionally take longer for items to be made. We are sorry that this seems to have been the case in this instance.
We are, however, glad that you are pleased with your furniture and hope that it will give you many years of enjoyment.
Once again, thank you for taking the time to leave us feedback.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
