Cousins Furniture Reviews

We are sorry that you had a negative experience with our service and this will be investigated. We apologise for any inconvenience that this may have caused and trust that this matter has now been resolved with you.

I am sorry you had a bad experience with our service and I can only apologise for the lack of consistency in communication.

We are sorry you experienced a delay on your order. The headboard delivery was extended shortly after your order being taken and this would normally have been communciated to you. Your comments will be dealt with in a positive manner and I can only apologise for the lack of consistency in communication.

We are sorry for the concerns you have brought to our attention regarding your delivery. Our standard delivery service is a call from the delivery crew on the morning of delivery allocating you a 2 hour time slot. Upon arrival we deliver to room of choice and in the cases of dining, upholstery and beds, we will also assemble and take away the packaging to be recycled. We have investigated your delivery and we are disappointed that your concerns were not brought to our attention sooner, as i can assure you that these would have been followed up directly with you at that time.

We are sorry for the issues you had with your delivery. I can only apologise that you did not receive the service you expected.