Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are sorry to read that your experience with the Travel Director did not meet your expectations. We understand how important a welcoming and professional approach is in creating an enjoyable holiday, and we regret that this was not your experience.
Your comments will be shared with the relevant team for review, as feedback such as yours helps us continue to improve our guest experience.
Thank you again for bringing this to our attention.
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that you found our team helpful throughout the booking process and that the Travel Director and Coach Driver provided such excellent care during your journey. It is rewarding to know that you felt well looked after from start to finish.
Thank you again for your kind words. We appreciate your feedback and hope to welcome you on another Costsaver journey in the future.
Tour director and bus driver were fabulous all the time
Hotel restaurant staff were sometimes less than helpful when I asked if food items in a buffet were gluten free (no labeling visible!) I even...
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Kim Devereux
Costsaver
11 days ago
Thank you for travelling with Costsaver and for taking the time to share such detailed feedback. We are pleased to read that your first European tour was an enjoyable experience and that you appreciated the itinerary, the history, the memorable sights and the value of the tour. It is especially encouraging to know that your Travel Director and Coach Driver made such a positive contribution through their knowledge, professionalism and care for the group.
We are sorry to read about your experience with the restaurant staff at some hotels regarding gluten free food options. Your comments about clearer food labelling and greater awareness of dietary requirements are appreciated and will be shared with our hotel partners for review. We also appreciate your observations regarding the limited food choices at some comfort stops and the size of a few hotel rooms.
Thank you again for your thoughtful feedback. It will help us continue to improve the experience we provide for our guests.
Enjoyed the tour and places visited on the itinerary. Our tour director *Personal information removed by Feefo* fantastic.
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Kim Devereux
Costsaver
11 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read that you enjoyed the itinerary and the destinations you visited. It is also great to know that your Travel Director made such a positive contribution to your experience. We appreciate your comments regarding the food choices and will share your feedback with the relevant teams as we continue to review our tour experiences. Thank you once again for sharing your thoughts.
Organized and professional. Great optional excursions!
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Kim Devereux
Costsaver
10 days ago
Thank you for being our guest.
Date of purchase: 06/07/2026
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Albert Donald
Feefo Verified
NZL
11 days ago
What Albert Donald said about Costsaver:
Only let down by some of the hotels staff who when asked a question just looked at you blankly and walked off
Kim Devereux
Costsaver
11 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback. We are sorry to read that your experience was affected by the service you received from staff at some of the hotels. We understand how disappointing it can be when questions are not met with the assistance and courtesy you expect. Please be assured that your comments will be shared with our Hotel Contracting team and the relevant hotel partners for review. We appreciate you bringing this to our attention.
They think of small details.
I booked 2 rooms, one for me and my wife and another room for my adult children-3 of them. They kindly put us in rooms next to each other in various hotels we stayed at...
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Kim Devereux
Costsaver
11 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read that the thoughtful room allocations enhanced your family's travel experience. It is great to know that having your rooms close together at the various hotels made your journey more comfortable. We appreciate your kind comments and are grateful that you recognised the attention given to these important details.
I would like to share that Costsaver is a professional and really organized company.
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Kim Devereux
Costsaver
11 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read that you found the tour to be well organised and professionally managed. It is also great to know that you enjoyed the itinerary and appreciated how smoothly everything ran and stayed on schedule. We truly appreciate your kind comments and hope to welcome you on another journey in the future.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.