Costsaver Reviews

Thank you very much for taking the time to share such a considered account of your tour. It is genuinely rewarding to learn that you found your Travel Director the best you could have wished for, and that his informative commentary, clear daily briefings, thoughtful provision of links back to the hotel, and friendly, caring manner made such a positive contribution to your journey. We are also pleased that the local snacks on the coach added a memorable touch to the experience. We are sorry that the hotel in Barcelona did not offer the restful atmosphere you expected, and that the language barrier at the restaurant made your visit more difficult. This is not the standard we aim to provide, and we shall share your comments with our Operations Department so that the property and the dining arrangements may be reviewed carefully. Thank you again for your candour, and we would warmly welcome the opportunity to host you again in the future.

Thank you for taking the time to share such a detailed and candid account of your tour. We are sorry to learn that your experience fell short of your expectations, particularly as you have travelled with other operators and were able to compare the standard of accommodation and overall value. We are pleased, however, that you found the itinerary good, the coach excellent and your Coach Driver very capable. We regret that several hotels were located so far from the town centres, including those serving Jasper, Victoria and Banff, and that this limited your free time in the evenings and restricted what you were able to do and see. We also recognise your disappointment that the hotel stated in your itinerary was changed, and that the long driving days and early departures made the journey more demanding than you had anticipated. Your comments regarding the experience and support provided to your Travel Director are likewise noted, and we are sorry that you felt she was not given the assistance she needed. We understand that you wish to seek compensation. We would be grateful if you would send an email to globalguestrelations@ttc.com so that we may investigate the matter and review your concerns fully. In the meantime, we shall share your observations with our Operations Department so that hotel locations and itinerary arrangements may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.

Thank you very much for taking the time to share such a thorough and considered account of your tour. It is genuinely rewarding to learn that you found your Travel Director so impressive, and that her knowledge, preparation and communication, together with her efforts to ease the long hours on the coach through history, humour, music and treats, made such a positive contribution to the journey. We are sorry that the itinerary felt so heavily packed, and that the lengthy journeys between cities left too little time to explore each destination, particularly in Vienna, where you would have wished to stop and appreciate more of what the city has to offer. We also appreciate your view that some of the Optional Excursions might have been included in the tour price, and your observation that those involving additional time on the coach or a meal carry further charges which require careful consideration. We regret that the luggage guidance in your welcome package did not reflect the arrangements on your tour, and that it caused you unnecessary stress and expense before departure. This is a helpful point, and we are grateful that you also found communication with the tour operator good. We shall share your comments with our Operations Department so that the pace of the tour, the pricing of the choice experiences and the accuracy of pre-travel information may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.

Thank you for taking the time to share your feedback. We are sorry to learn that some of the hotels did not meet your expectations. Accommodation contributes a great deal to the comfort of a journey, and we regret that it fell short on this occasion. We shall share your comments with our Operations Department so that the properties used may be reviewed carefully. Thank you again for your feedback, and we hope to have the opportunity to offer you a more satisfactory experience in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the trip good overall, and we appreciate your understanding that the number of meals included is one of the ways in which the price of the tour is kept accessible. We are sorry that you would have liked a greater number of meals to be included, and we note your suggestion that a wider choice of places to eat, beyond fast food, would be welcome at stops along the route. This is a helpful observation, and we shall share it with our Operations Department so that the dining options available to guests may be considered carefully. Thank you again for your feedback, and we would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share such generous feedback. It is genuinely rewarding to learn that you found the tour great from start to finish, and that your Travel Director's history, storytelling and warm manner kept everyone so comfortable and entertained each day. We are also pleased that the itinerary was so well planned, that the accommodation and its locations met with your approval, and that your Coach Driver handled the roads so capably. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share such a detailed and considered account of your tour. It is genuinely rewarding to learn that you found the itinerary good, and that your Coach Driver, Travel Director and Local Specialists were all excellent. We are sorry that the standard of several hotels detracted so significantly from your experience. We regret the late arrival at your hotels, the cleanliness and maintenance concerns you encountered, the repeated room changes that delayed your rest until late in the evening, and the smell of smoke, dusty bedding and mould in the bathroom at another property. This is not the standard we aim to provide, and we fully understand why it has affected your overall assessment of the tour. We also appreciate your comments regarding the limited breakfast options, the arrangements for drinks at included dinners, and the restricted Wi-Fi and charging facilities on the coach, particularly in comparison with your previous journeys. We shall share your observations with our Operations Department so that hotel standards, cleanliness, locations and the information provided to guests may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.

Thank you very much for taking the time to share such a detailed and considered account of your tour. It is genuinely rewarding to learn that you found the itinerary good, that your Coach Driver, Travel Director and Local Specialists were all excellent, and that you chose to travel with us again following your enjoyable experience in Spain last year. We are sorry that the standard of several hotels fell short of what you expected from properties rated four-star, particularly in comparison with your previous journeys. We regret the broken and dirty fridge and the surroundings of one hotel, the broken curtains, faulty lamps and uncleaned room at another, which resulted in three room changes and a very late arrival in your final room, and the smell of smoke, mould and dusty bedding at a third. We fully understand why these matters affected your overall assessment of the tour. We also appreciate your comments regarding the limited breakfast options, the arrangements for drinks at included dinners and the limited Wi-Fi on the coach, which we recognise was a considerable inconvenience. We shall share your observations with our Operations Department so that hotel standards, cleanliness, locations and the information provided to guests may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you had such a great experience and that the itinerary moved at a pace you found agreeable while allowing you to see the most important sights. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you were so impressed with your tour, and that your Travel Director, the cleanliness and comfort of the coach, and the quality of the accommodation all met with your approval. We are also pleased that you found the time allowed at each location adequate, and that the staff and transport were excellent throughout. We would warmly welcome the opportunity to host you again in the future.