What Mr Everington said about Cornish Traditional Cottages:
The search filters made looking for the property easy and the whole site was welcoming and unpretentious. Looking at the reviews I saw a number of visitors had made multiple visits to the same...
Read more
Cornish Traditional Cottages
Cornish Traditional Cottages
2 months ago
Thank you so much for your thoughtful feedback. We’re delighted to hear that you found the search filters helpful and the site welcoming and easy to use. It’s wonderful that our returning guests gave you added confidence — we’re very proud of the experiences we provide. We’re also glad our communication met your expectations. I hope you have a great holiday.
0
Share
Trusted Customer
Feefo Verified
2 months ago
Smooth Booking
Very fast and efficient booking, responses with confirmation were fast. Great detail on the property.
We are very much looking forward to our stay.
Cornish Traditional Cottages
Cornish Traditional Cottages
2 months ago
Thank you so much for your lovely feedback! We’re delighted to hear that the booking process was smooth and efficient for you. We always aim to provide clear details and quick confirmations, so it’s wonderful to know that we made a difference. We hope you have a fantastic stay.
0
Share
Trusted Customer
Feefo Verified
2 months ago
Great service
Brilliant
Cornish Traditional Cottages
Cornish Traditional Cottages
2 months ago
Thank you! We’re so glad you had a brilliant experience 😊
0
Share
Trusted Customer
Feefo Verified
3 months ago
Avoid - no help when really needed
First unavailable, and then no support given when the heating didn’t work in our rental cottage - no negotiation - not even empathy!
This company facilitates rentals, and supports the owners - but...
Read more
Cornish Traditional Cottages
Cornish Traditional Cottages
3 months ago
Thank you for your feedback, Lindsay. We’re very sorry to hear that your stay did not get off to the start you had hoped, and we understand how disappointing this must have felt.
When the heating issue was reported, the owner responded promptly particularly given the bank holiday weekend by arranging temporary heaters, securing an engineer at the earliest opportunity, and reimbursing the cost of wood purchased for the fire. While unexpected maintenance issues can occasionally arise, we believe reasonable steps were taken to support you and resolve the matter as quickly as possible.
We’re sorry to learn of the additional housekeeping concerns you mention. These were not raised with us during your stay, and we would have been happy to arrange for them to be addressed immediately had we been made aware at the time.
We appreciate you taking the time to share your feedback.
1
Share
Trusted Customer
Feefo Verified
3 months ago
Holiday booking
Very straightforward booking process. Good information on the website.
Cornish Traditional Cottages
Cornish Traditional Cottages
3 months ago
Thank you for your 5 star feedback is it much appreciated. We're glad you found the booking process very straightforward. We hope you have a wonderful holiday!
0
Share
Trusted Customer
Feefo Verified
3 months ago
Problem resolved quickly and with ease
When problem with website occurred I contacted office and the matter was dealt with promptly. Due to website problem 2 payments were made but immediately 1 credit was returned to my card before I...
Read more
Cornish Traditional Cottages
Cornish Traditional Cottages
3 months ago
Thank you for taking the time to share your experience with us.
We’re pleased to hear that when you contacted our office, the matter was dealt with promptly and efficiently. We’re also glad that the duplicate payment was identified and refunded immediately, we always aim to resolve any issues as quickly and smoothly as possible and glad you seen that first hand.
Your kind comments about our professionalism are greatly appreciated and will be shared with the team.
We hope you have a wonderful holiday and look forward to assisting you again in the future.
0
Share
MS
Mrs Saunders
Feefo Verified
GBR
3 months ago
What Mrs Saunders said about Cornish Traditional Cottages:
Quick and efficient, made the booking effortless
My online query was answered very quickly sand efficiently and I was kept informed at all times giving me confidence with my booking.
Cornish Traditional Cottages
Cornish Traditional Cottages
3 months ago
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that your online query was answered quickly and efficiently, and that being kept informed throughout gave you confidence with your booking. Providing clear and timely communication is very important to us, so it’s wonderful to know we met your expectations.
We wish you a fantastic holiday and look forward to assisting you again in the future.
0
Share
Trusted Customer
Feefo Verified
3 months ago
Sunshine and Flowers
The Service was Helpful, Professional, Cheerful and Very Clear.
We Are Really Looking Forward to Our 2 Week Holiday.
THANK YOU.
Cornish Traditional Cottages
Cornish Traditional Cottages
3 months ago
Thank you so much for your lovely feedback.
We’re delighted to hear that you found our service helpful, professional, cheerful, and clear. It truly means a lot to our team.
We hope you have a wonderful two-week holiday and we look forward to assisting you again in the future.
0
Share
Trusted Customer
Feefo Verified
3 months ago
Love Cornwall
Easy to book and because we have used this company so often over the past 40 years , we know we won't be disappointed.
Cornish Traditional Cottages
Cornish Traditional Cottages
3 months ago
Thank you so much for your wonderful feedback. We’re truly honoured that you’ve chosen to book with us for the past 40 years. Knowing that you find our service easy to use and reliable means a great deal to our team. We look forward to welcoming you again and ensuring you continue to have great experiences with us for many years to come.
Trusted Customer
3 months ago
Your cottages have given us a comfortable home from home and a great platform to enjoy a beautiful part of the world. Firstly with our children ,then as a couple and now with grandchildren.
We have so many great memories , so please pass on our thanks and regards to the team at Cornish Traditional Cottages.
Yours sincerely
William Cameron .
0
Share
Trusted Customer
Feefo Verified
3 months ago
Good experience.
Booking was straightforward. Would have liked more information about what was included at the property such as bed linen, towels, child's cot etc. which was later found on the Airbnb listing.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.