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Citalia Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 15,421 reviews

Trusted Customer

London

10 years ago

What Trusted Customer said about Citalia Holidays:

Poor service from a company that is usually good!!!

The booking not good dfferent information by different advisiors told me at one point by advisor not able to call me back and i should call back. Some real concerns on this booking. Poor logging of...

Raghavendra Singh

Citalia Holidays

10 years ago

Thank you for your feedback. As per our telephone conversation I will be listening to all calls between yourself and our agents to understand why we were unable to provide the high level of service we set ourselves. Actions will be taken to make sure we learn and improve. I apologies that your experience with Citalia on this occasion was not to the high standard you have experienced in the past. I wish you a lovely multicentre holiday.

Date of purchase: 04/03/2016

Trusted Customer

10 years ago

Smooth and friendly experience

Quite a long wait before a booking agent was available but once I got through Melissa was very thorough and ensured it was a painless procedure. I would reserve judgement on whether I would use the...

Date of purchase: 01/03/2016

Trusted Customer

10 years ago

The Independent Traveller

Very helpful and informative about both flights and hotels.

Date of purchase: 04/03/2016

Trusted Customer

Hampshire

10 years ago

What Trusted Customer said about Citalia Holidays:

Very Good

Easy to use website found holiday within minutes from airport I needed plus dates

Date of purchase: 04/03/2016

Trusted Customer

Kingston upon thames

10 years ago

What Trusted Customer said about Citalia Holidays:

Very pleased with both the information given and responses. Also clarity of information

Date of purchase: 04/03/2016

Trusted Customer

10 years ago

Easy to use site. We love the hotel and the range offered is great. Range of flights tends to be limited and often we have had to phone to get the flights we want. Sure there used to be a 'requests'...

Date of purchase: 04/03/2016

Trusted Customer

10 years ago

Easy and quick to book

Raghavendra Singh

Citalia Holidays

10 years ago

Date of purchase: 04/03/2016

Trusted Customer

Southampton

10 years ago

What Trusted Customer said about Citalia Holidays:

Very knowledgeable about the area and accommodation they were selling. Positive experience

I was very impressed with Citalia from the first contact with them. The employees I spoke both had great knowledge about the area, which was particularly useful, as I am taking my mother of 86. ...

Date of purchase: 02/03/2016

Trusted Customer

10 years ago