How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 134,676 reviews

Trusted Customer

Kettering

7 years ago

What Trusted Customer said about Chums:

When ordering this phone for my wife, I had very few problems navigating the site. Delivery was as promised and the purchase was well packaged. Regretably though my wife could not get on with the...

Product reviews

Date of purchase: 21/09/2018

Trusted Customer

Brentford

7 years ago

What Trusted Customer said about Chums:

One of the best

easy to order and fast delivery

Product reviews

Date of purchase: 21/09/2018

Trusted Customer

Oldham

7 years ago

What Trusted Customer said about Chums:

Chums are Champs

I have given Chums 5* rating because I have no complaints. My order was received and delivered within the week, unfortunately we did have to send some items back because of sizing, and the process...

Product reviews

Date of purchase: 31/08/2018

Trusted Customer

7 years ago

What Trusted Customer said about Chums:

10 out of 10 all round

Well made & comfortable trousers. Superb value for money. Delivery exceptionally quick.

Product reviews

Date of purchase: 21/09/2018

Trusted Customer

7 years ago

Delivered quickly 1st impression good

Product reviews

Lisa

Chums

7 years ago

Thank you for your feedback. I'm really sorry to hear that the shorts you ordered have a faulty zip. We do offer free returns via a Collect+ store, which is usually your local convenience store. Collect+ has parcel drop points in 6000 local stores, open early until late and 7 days a week, so you can return your items at a time that suits you! If you are ever in doubt over a return, please contact our Enquiry line on 0151 548 8088 and they will be more than happy to assist you.

Date of purchase: 17/09/2018

Trusted Customer

Hailsham

7 years ago

What Trusted Customer said about Chums:

We received exactly what was ordered, which was exactly as advertised, and received exactly in the promised time frame. What more can be said !

Product reviews

Date of purchase: 16/09/2018

Trusted Customer

7 years ago

So quick and efficient it is a plea sure dealing with Chums well named thank you

Date of purchase: 21/09/2018

Trusted Customer

Warwick

7 years ago

What Trusted Customer said about Chums:

Great Professional Service!

From start to completion of order the service was fast efficient and professional.

Product reviews

Date of purchase: 21/09/2018

Trusted Customer

7 years ago

Keep up the good service.

Good service and quality goods. However no pen and pencil set as promised in brochure. The duvet set arrived first and then the duvet came later from the manufacturer.

Product reviews

Date of purchase: 21/09/2018

Trusted Customer

Hove, Sussex

7 years ago

What Trusted Customer said about Chums:

Good value

Have purchased a number of corduroy trousers from Chums and have always been very satisfied with them.

Product reviews

Date of purchase: 21/09/2018

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

Neoprene Protection PouchMore reviews of this product (3)View product websiteAlready explained in the previous panel

Energizer SmartphoneMore reviews of this product (6)View product websiteAlready explained but my wife was unable to operate the phone.

Pay- As - You- Go- Sim CardMore reviews of this product (26)View product websiteAs with my previous comments.

Thermal Lined Bootee SlipperMore reviews of this product (7)View product websiteCosy and comfortable, I wear them all of the time

High Waist Corduroy TrouserMore reviews of this product (1,001)View product websiteExcellent value & very quick delivery

Cargo ShortsMore reviews of this product (408)View product websiteOn first time of wearing zip broke very disappointed

Stretch Cotton ChinoMore reviews of this product (17)View product websiteGood value for money. A good buying experience with helpful and efficient staff.

High Waist Corduroy TrouserMore reviews of this product (1,001)View product websiteExactly as described and also what I personally required. Extremely comfortable to wear especially as I walk miles during the week around the Estate where I live in a cottage.

Madeleine Bedding Collection by VantonaMore reviews of this product (1)View product websiteGood quality, what more can I say.

Corduroy TrouserMore reviews of this product (1,878)View product websiteAs I said earlier good value

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?