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Charles Trent Reviews | Customer Service Reviews for https://www.feefo.com/reviews/charles-trent | Feefo

Displaying all 2,650 reviews

Anthony

8 years ago

Date of purchase: 26/06/2017

What Anthony said about Charles Trent:

Not very friendly

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Trusted Customer

8 years ago

Date of purchase: 12/06/2017

Outstanding and quick customer service!

Customer service was excellent. I was contacted speedily and was given all the information I needed. Would highly recommend.

Customer Service

Charles Trent

8 years ago

Thank you very much for the 5 star review! ⭐⭐⭐⭐⭐ We're glad we could help and massively appreciate the recommendation of our vehicle collection service.

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Tony

8 years ago

Date of purchase: 08/06/2017

What Tony said about Charles Trent:

They had to collect my car from a garage and were advised that this didn't open until 8.30am. Unfortunately they ignored this advice and arrived first at 8.00am then returned again five minutes...

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Customer Service

Charles Trent

8 years ago

Hi Tony, first and foremost thank you for bringing this to our attention and sharing your unfortunate experience. Here at Charles Trent Ltd we always strive to make customer collections as smooth and easy as possible. However, in this instance we have not done this. We can only apologise for your experience and rest assured your feedback is extremely valuable to us and has been fed back to the driver in question to ensure this does not happen again.

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Ray

8 years ago

Date of purchase: 19/06/2017

What Ray said about Charles Trent:

Prompt & efficient

Quick prompt efficient service. Good customer service on phone also . No 5 stars as would've liked more for the car (who doesn't ?) .

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Trusted Customer

8 years ago

Date of purchase: 13/06/2017

Good and fast service.

Fast service. Friendly driver.

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Tracy

8 years ago

Date of purchase: 19/06/2017

What Tracy said about Charles Trent:

Contacted me promptly and collected car as instructed.

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Stephen

8 years ago

Date of purchase: 13/06/2017

What Stephen said about Charles Trent:

Phoned me with an ETA on the stated day & time,driver was very polite & explained the process

Customer Service

Charles Trent

8 years ago

Thanks Stephen for the 5* review, we really appreciate it. Have a fab weekend!

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Vivien

8 years ago

Date of purchase: 12/06/2017

What Vivien said about Charles Trent:

quick, efficient and helpful.

A fast response, arrived to collect car exactly as arranged, everyone very pleasant and helpful plus the money for the old car was in my bank account very quickly. Would recommend.

Customer Service

Charles Trent

8 years ago

Thanks for the recommendation Vivien! We're glad that a) you chose us and b) we delivered our service exactly as is advertised. We will pass on your kind words to our team.

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Alan

8 years ago

Date of purchase: 22/05/2017

What Alan said about Charles Trent:

scrapping a car was easy in & out in 10 mins, money in the bank 3days later

Customer Service

Charles Trent

8 years ago

Thanks again Alan for taking the time to provide this review of our efficient scrap car collection service.

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Penny

8 years ago

Date of purchase: 02/06/2017

What Penny said about Charles Trent:

Great Service

Prompt and helpful service, fully explained what needed to happen and just got on with it

Customer Service

Charles Trent

8 years ago

Thanks Penny for choosing Charles Trent to scrap your car. We're over the moon that our service delivered exactly what we promised.

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About Charles Trent

Charles Trent is one of the UK's largest vehicle recycling companies with over 96 years of industry leading experience. We provide a range of services, including used car parts, online motor salvage auctions and scrap car collection. Why buy new when recycled will do? Choose us and start saving today.

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+44 (0) 1202 744 194 (ext. 403)

568-578 Ringwood Rd, Poole, Dorset, BH12 4LY, United Kingdom