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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,397 reviews

MICHAEL TINKLER

Feefo Verified

GRC

15 days ago

What MICHAEL TINKLER said about Celebrity Cruises:

Celebrity are looking to charge for all they can

I researched the cruise we wanted to book online, but we made the booking whilst on our current cruise in-person, as we would be eligible for some onboard credit. The agent talked very quickly which...

Celebrity Cruises

15 days ago

Thank you for taking the time to share your feedback with us, Michael. We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. Your comments are incredibly valuable, and we’ll ensure they are shared with the relevant teams to help improve our service. We hope to have the opportunity to provide you with a better experience in the future.

PAULINE CROALL

Feefo Verified

GBR

15 days ago

What PAULINE CROALL said about Celebrity Cruises:

Outstanding customer service

The customer service I received was outstanding, the lady was very understanding about my query/request and resolved everything and I was able to purchase the ultimate drink/wifi package

Celebrity Cruises

15 days ago

Thank you for your wonderful feedback, Pauline! We’re so pleased to hear you received outstanding service and everything was resolved smoothly. We look forward to assisting you again soon!

Trusted Customer

Feefo Verified

16 days ago

Alaska Cruise Booking

Very professional, friendly and knowledgeable agent who was able to quickly and seamlessly book our desired cruise vacation while also making us aware of any pertinent points to our booking, ship,...

Celebrity Cruises

15 days ago

Thank you so much for your kind feedback! We’re delighted to hear that your Alaska cruise booking experience was smooth and enjoyable. It’s wonderful to know our team’s professionalism, friendliness, and knowledge made a positive impression. We truly appreciate your continued trust in Celebrity Cruises and look forward to helping you plan many more memorable vacations in the future!

Trusted Customer

Feefo Verified

16 days ago

A good booking service. Phones were answered promptly

We have sailed with Celebrity many times and have found the company to be of a very high standard. On booking this time, we spoke to several people on the phone, last time we had one consultant,...

Celebrity Cruises

16 days ago

Thank you for your continued loyalty and kind feedback. We’re pleased to hear you value our service. We also appreciate your comments about having a dedicated consultant, and we’ll share this with the team for review. We look forward to welcoming you onboard again soon!

RENEE ASHCROFT

Feefo Verified

16 days ago

Celebrity Cruises

16 days ago

Thank you for taking the time to rate our service Renee.

GEOFFREY BARRETT

Feefo Verified

GBR

16 days ago

What GEOFFREY BARRETT said about Celebrity Cruises:

All on line

Celebrity Cruises

16 days ago

Thank you for taking the time to rate our service Geoffrey.

NIGEL OBRIEN

Feefo Verified

17 days ago

What NIGEL OBRIEN said about Celebrity Cruises:

I call today and the lady help me 100% with my inquiry about the room and other rooms that may be available and is looking in to this for me and then calling me back today which is great, very...

Celebrity Cruises

16 days ago

Thank you for your kind feedback, Nigel. We’re delighted to hear that our team member was able to assist you so thoroughly and provide such a positive experience. We look forward to assisting you further and welcoming you onboard!

CLAIRE

Feefo Verified

17 days ago

What CLAIRE said about Celebrity Cruises:

Quick & Easy

Website was easy to use & booking took only a few minutes to complete

Celebrity Cruises

16 days ago

Thank you so much for your feedback Claire, we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

17 days ago

Good Clear information and offers make booking a breeze

Easy and straightforward booking process. Offers and sales made it easy to see where i could get real benefit. Good information. The only thing i would like to see is a link to reviews of shore...

Celebrity Cruises

16 days ago

Thank you so much for sharing your feedback with us. We’re delighted to hear that you had a smooth and easy booking experience. We also truly appreciate your suggestion regarding shore excursion reviews. Your input is very valuable, and we’ll be sure to share it with the relevant team so they can review potential improvements. Thank you again, and we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

17 days ago