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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,403 reviews

Trusted Customer

Feefo Verified

3 months ago

Love Celebrity

This was our first cruise and we received excellent service from the moment we embarked. The ship was lovely and extremely clean and comfortable.

Celebrity Cruises

3 months ago

Thank you for sharing your first experience onboard Celebrity Cruises. We’re delighted to have had you sail with us, and we truly hope to welcome you back onboard again in the near future!

Trusted Customer

Feefo Verified

3 months ago

Great service

I am always really happy with the service provided by Celbrity Cruises and i won't go elsewhere. Hannah Trusty in particular is great and really helpful in getting me booked up.

Celebrity Cruises

3 months ago

Thank you so much for your feedback, we look forward to welcoming you back onboard!

KEVIN SHAKESHEFF

Feefo Verified

GBR

3 months ago

What KEVIN SHAKESHEFF said about Celebrity Cruises:

Excellent attention

Very professional service

Celebrity Cruises

3 months ago

Thank you for your feedback Kevin.

Trusted Customer

Feefo Verified

3 months ago

Amazing cruise

My first cruise and it was absolutely amazing! The staff, the food, the entertainment, the ship and all its lovely features, outstanding!

Celebrity Cruises

3 months ago

Thank you for your feedback, we're so happy to hear that you enjoyed your first cruise with us and we look forward to welcoming you back onboard!

Trusted Customer

Feefo Verified

3 months ago

Eventually got there !

Contacted customer service twice , first contact was difficult as the agent didn’t seem to understand what I was meaning . I was hoping to book and pay for 3 cabins which I then put on free hold ....

Celebrity Cruises

3 months ago

Thank you for your feedback. We’re truly sorry for the difficulties you experienced when trying to retrieve your bookings on hold. We understand how frustrating that must have been. We’re very glad to hear that a Celebrity Cruises representative was able to assist you and confirm all three reservations. If you have any further questions or concerns, please don’t hesitate to contact us on 0344 493 2043 or email customerserviceuk@celebritycruises.com. Thank you.

Trusted Customer

Feefo Verified

3 months ago

CSR very professional,good knowledge of product.

Celebrity Cruises

3 months ago

Thank you for your feedback!

JOHN

Feefo Verified

GBR

3 months ago

What JOHN said about Celebrity Cruises:

Excellent customer service experience in booking

Emma Ash helped us book a cruise with Celebriry Cruises. She was extremely helpful and professional and gave us the advice we needed.

Celebrity Cruises

3 months ago

Thank you for your feedback John, we are delighted to have you onboard with us!

Trusted Customer

Feefo Verified

3 months ago

Excellent service and so easy to book excursions and activities with Celebrity cruises. Celebrity Cruises are the very best and we will always be very loyal customers.

Celebrity Cruises

3 months ago

Thank you for your feedback, we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

3 months ago

Brilliant

Brilliant, very helpful

Celebrity Cruises

3 months ago

Thank you for your feedback, we look forward to welcoming you onboard!

ROMILLY MOORE

Feefo Verified

GBR

3 months ago

What ROMILLY MOORE said about Celebrity Cruises:

Perfect for couples or older families

Couldn’t fault it excellent . Food was superb and great entertainment

Celebrity Cruises

3 months ago

Thank you for your feedback Romilly.

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