How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,403 reviews

Trusted Customer

Feefo Verified

3 months ago

CELEBRATING CELEBRITY CULTURE - EXCELLENCE AT SEA.

We choose no other cruise line any more. Celebrity sets the standard, it is exceptional. The Edge class ships are extremely well-designed and luxurious, cabins are spacious and well appointed, the...

Celebrity Cruises

3 months ago

Thank you for your wonderful feedback. We are delighted to hear about your experience, and we truly appreciate your loyalty to Celebrity Cruises. It is our pleasure to have you sail with us, and we look forward to welcoming you back on board again soon.

Trusted Customer

Feefo Verified

3 months ago

Very Helful

The service I received was Excellent.

Celebrity Cruises

3 months ago

Thank you for your feedback, we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

3 months ago

Best cruise ever

I sail with celebrity each year; however, this year the cruise was better than ever. All of the staff went above and beyond. Never once did I eat of the menu in Eden instead the head chef came and...

Celebrity Cruises

3 months ago

Thank you for sharing your wonderful feedback about your time onboard. We are delighted to hear that our team helped make your experience so special and memorable. We truly appreciate you taking the time to let us know, and we look forward to welcoming you back onboard again soon.

PAUL HAUGHEY

Feefo Verified

IRL

3 months ago

What PAUL HAUGHEY said about Celebrity Cruises:

Professional,friendly and very helpful

James was professional and helpful.He gave us time and we didn’t feel under pressure.

Celebrity Cruises

3 months ago

Thank you for your feedback Paul, we look forward to welcoming you onboard!

LORRAINE HOPE

Feefo Verified

3 months ago

What LORRAINE HOPE said about Celebrity Cruises:

Fabulous friendly and helpful staff, amazing food and lovely ships in the fleet

Celebrity Cruises

3 months ago

Thank you for your feedback Lorraine.

Trusted Customer

Feefo Verified

3 months ago

Lack of follow up and poor communication still waiting to hear back from them for their response to the cancellation of our cruise expenses. Seem to be cherrypicking what they want to do

Celebrity Cruises

3 months ago

Thank you for your feedback. We’re very sorry to hear that you are still awaiting a response regarding your cruise expenses. We will contact the appropriate team and ensure they reach out to you directly to assist further. Thank you for your patience and understanding.

MALCOLM MULLAN

Feefo Verified

GBR

3 months ago

What MALCOLM MULLAN said about Celebrity Cruises:

Good

Celebrity Cruises

3 months ago

Thank you for taking the time to rate our service Malcolm.

Trusted Customer

Feefo Verified

3 months ago

Excellent

Excellent service throughout, just the odd sour face. Service at the bars was great, sometimes I have experienced "blank" on other cruises but not on this one and was very pleased.

Celebrity Cruises

3 months ago

Thank you for your feedback.

Trusted Customer

Feefo Verified

3 months ago

Having already selected the desired cruise all available options were explored without feeling pressured or rushed.

Celebrity Cruises

3 months ago

Thank you for your feedback, we look forward to welcoming you onboard!

VICTORIA POYNTER

Feefo Verified

GBR

3 months ago

What VICTORIA POYNTER said about Celebrity Cruises:

Fantastic cruise for a family with a teenager.

First time cruising and we were not disappointed. We were on the Silhouette and the service was exemplary, food was fantastic and varied. The live music was also really good. We loved every minute on...

Celebrity Cruises

3 months ago

Thank you for your lovely feedback. We’re thrilled to hear that you and your family enjoyed your first time onboard, and we truly hope to welcome you back again soon!

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo