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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,403 reviews

ALAN MORAN

Feefo Verified

GBR

3 months ago

What ALAN MORAN said about Celebrity Cruises:

Excellent Service

The customer service agent ( Octavia) was very helpful & friendly in assisting with the booking. All of our enquiries were regarding our booking were handled exceptionally well.

Celebrity Cruises

3 months ago

Thank you for your feedback Alan, we look forward to welcoming you onboard!

DAVID LEBOND

Feefo Verified

GBR

3 months ago

What DAVID LEBOND said about Celebrity Cruises:

Best in class

First Class service, nothing was too much trouble, booked 13 people in 6 cabin. Everything was made very simple and easy.

Celebrity Cruises

3 months ago

Thank you for your feedback David, we look forward to welcoming you and your family/friends onboard!

HILARY PALMER

Feefo Verified

GBR

3 months ago

What HILARY PALMER said about Celebrity Cruises:

Our adventure to celebrate our 70 th birthday

Excellent customer service. Great listener and so professional . We had two ideas for our 70 th birthday celebration and Morgan helped us choose one that ticked all our boxes. Didn’t feel hurried or...

Celebrity Cruises

3 months ago

Thank you for your feedback Hilary, we are delighted to have you onboard to celebrate your 70th Birthday. Happy Birthday in advance!

Trusted Customer

Feefo Verified

3 months ago

excellent very helpful agent

Celebrity Cruises

3 months ago

Thank you for your feedback!

ROBERT JACKSON

Feefo Verified

GBR

3 months ago

What ROBERT JACKSON said about Celebrity Cruises:

Canaries Cruise

Found Cruise we were interested in

Celebrity Cruises

3 months ago

Thank you for your feedback Robert, we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

3 months ago

Check costings

Generally service is great from Celebrity staff, however, recently sales staff have been upgrading bookings without getting confirmation from customers first, ie adding on drinks package and...

Celebrity Cruises

3 months ago

Thank you for your feedback. We sincerely apologise for any inconvenience caused by changes to your booking that may have occurred without your consent. Please be assured that our pricing and promotional details are typically communicated clearly prior to confirming reservations. We appreciate you bringing this matter to our attention and will review it to improve our processes.

Trusted Customer

Feefo Verified

3 months ago

website is clear and easy to use

booked direct for a cruise in spring 2028. price was fantastic and the website was really easy to navigate allowing me to check cabin positions and understand what was above and below various cabins...

Celebrity Cruises

3 months ago

Thank you for your feedback, we look forward to welcoming you onboard!

FRANCIS ULYETT

Feefo Verified

3 months ago

What FRANCIS ULYETT said about Celebrity Cruises:

Great ships

Great company

Celebrity Cruises

3 months ago

Thank you for your feedback Francis.

ANGELA TOWNSEND

Feefo Verified

GBR

3 months ago

What ANGELA TOWNSEND said about Celebrity Cruises:

First class

All ways a first class service above and beyond from Ian

Celebrity Cruises

3 months ago

Thank you for your feedback Angela, we look forward to welcoming you back onboard!

Trusted Customer

Feefo Verified

3 months ago

Clear professional service

They were very efficient in dealing with my situation in finding and sorting my code offer for a free cruise from the blue chip casino Thank you for dealing with this so professionally

Celebrity Cruises

3 months ago

Thank you for your feedback and we look forward to welcoming you back onboard!

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