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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,403 reviews

Trusted Customer

Feefo Verified

3 months ago

Customer service customer requirments

Very much understandable on the customers requirements Three separate bookings amendment one upgrade one amendment of room and one transfer to different holiday All on one holiday

Celebrity Cruises

2 months ago

Thank you for your feedback, we look forward to welcoming you onboard!

JEANETTE ROSE

Feefo Verified

3 months ago

What JEANETTE ROSE said about Celebrity Cruises:

Absolutely an amazing cruise.

Absolutely fantastic service with everyone and everything. Staff were amazing.

Celebrity Cruises

2 months ago

Thank you for your feedback Jeanette, we're so happy to hear that you enjoyed your time onboard!

JOHN DAVIES

Feefo Verified

GBR

3 months ago

What JOHN DAVIES said about Celebrity Cruises:

Easy to book

Good app. Easy to book

Celebrity Cruises

2 months ago

Thank you for your feedback John.

Dawn

Feefo Verified

GBR

3 months ago

What Dawn said about Celebrity Cruises:

Great customer service from Hannah

Hannah is just amazing, she is always there to help and guide you through your cruise bookings whether your sailing or at home. Thank you Hannah for all your support over the years in helping us make...

Celebrity Cruises

2 months ago

Thank you for your feedback Dawn, we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

3 months ago

Best of Greece Cruise

Amazing, efficient and friendly. Can't ask for more, it was great.

Celebrity Cruises

2 months ago

Thank you for your feedback!

Trusted Customer

Feefo Verified

3 months ago

Customer comment

I’m disappointed that I’ve cruised with them at least twice before yet they did not acknowledge that.

Celebrity Cruises

2 months ago

Thank you for your feedback. We are very sorry to hear that your previous sailings were not acknowledged. After reviewing your account, we can confirm that you do have an active Captain’s Club membership and that both of your past cruises have been correctly recorded. We have now applied your Captain’s Club number to your upcoming sailing, ensuring that you will continue to accrue points once your next cruise is completed. If you have any further questions or concerns, please do not hesitate to contact us on 0344 493 2043 or email us at customerserviceuk@celebritycruises.com.

Trusted Customer

Feefo Verified

3 months ago

Celebrity listens and delivers

Our cruise conceirge listened to what we were looking for and was very helpful and friendly. We were able to book with confidence knowing that we had made the right decision within our budget. We...

Celebrity Cruises

3 months ago

Thank you for your feedback. We look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

3 months ago

Efficient service

Blue light card discount applied very quickly and easily

Celebrity Cruises

3 months ago

Thank you for your feedback.

Trusted Customer

Feefo Verified

3 months ago

Celebrity Cruises

3 months ago

Thank you for taking the time to rate our service.

LINDA

Feefo Verified

GBR

3 months ago

What LINDA said about Celebrity Cruises:

Solo cabin booking discrimination!

I wanted to book 2 Aquaclass cabins 1 for myself (solo) and 1 for 2 pax. When I went to room selection it said all aquaclass were “sold out” and offered a verandah cabin. Went on to select room for 2...

Celebrity Cruises

3 months ago

Thank you for sharing this feedback with us. We are very sorry for the frustration you experienced when trying to book your AquaClass stateroom, and we apologise sincerely if it made you feel discriminated against as a solo traveller. That is never our intention. Our AquaClass staterooms have a minimum occupancy of two guests, which means they will not appear in the search results for solo occupancy. We also have a very limited number of dedicated solo staterooms, and these often sell out quickly due to high demand, therefore we recommend booking in advance. Please know that we deeply value our solo guests and would never wish to disadvantage or exclude them. We understand how disappointing this must have been, especially as a loyal Celebrity Cruises guest, and we are truly sorry. If you’d like, our team can help explore alternative options or future sailings that may better suit your needs. You can reach us on 0344 493 2043 or at customerserviceuk@celebritycruises.com. Thank you again for your loyalty and for bringing this to our attention.

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