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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,403 reviews

LYNN WARBURTON

Feefo Verified

GBR

2 months ago

Celebrity Cruises

2 months ago

Thank you for taking the time to rate our service Lynn.

MICHAEL BROWN

Feefo Verified

GBR

2 months ago

What MICHAEL BROWN said about Celebrity Cruises:

Be aware of misleading discounts.

I reacted to an advert saying 30% discount ending midnight Monday 9th March. It had a countdown and I rushed into making a booking for 18months time. The next day after the offer had finished the...

Celebrity Cruises

2 months ago

Thank you for taking the time to share your feedback Michael, and we're truly sorry for the disappointment this pricing change has caused. We completely understand how frustrating it must feel to book under the impression that an offer is ending, only to later see a lower price available. Please know that our pricing is dynamic and can fluctuate based on a variety of factors, including demand, availability, and ongoing promotions. Because of this, prices may increase or decrease at any time — even after a specific offer has ended. We understand that this can sometimes lead to experiences like yours, and sincerely apologise for any confusion or inconvenience this has caused. Your comments are extremely valuable, and we will pass them along to the appropriate team so we can continue improving the clarity of our promotions and guest experience. If there’s anything you would like us to review regarding your booking, or if you need any further assistance then please feel free to reach out to us on 0344 493 2043 or email customerserviceuk@celebritycruises.com.

MARK THOMAS

Feefo Verified

GBR

2 months ago

What MARK THOMAS said about Celebrity Cruises:

Great experience

Excellent help and advice from member of staff

Celebrity Cruises

2 months ago

Thank you for your feedback Mark, we look forward to welcoming you onboard!

JANE LENIHAN

Feefo Verified

GBR

2 months ago

What JANE LENIHAN said about Celebrity Cruises:

Outstanding customer service

Excellent throughout whole experience from booking, to sailing. Outstanding holiday.

Celebrity Cruises

2 months ago

Thank you for your feedback Jane, we are delighted to hear that you enjoyed your time onboard. We hope to welcome you back in the near future!

J BARR

Feefo Verified

GBR

2 months ago

What J BARR said about Celebrity Cruises:

Usual great service

As always, very helpful and getting the best price.

Celebrity Cruises

2 months ago

Thank you for your feedback Jane, we look forward to welcoming you onboard!

ROGER WARREN

Feefo Verified

GBR

2 months ago

What ROGER WARREN said about Celebrity Cruises:

Very helpful Michelle in Weybridge.

Celebrity Cruises

2 months ago

Thank you for your feedback Roger.

Trusted Customer

Feefo Verified

2 months ago

Excellent service

Excellent staff, food and entertainment.

Celebrity Cruises

2 months ago

Thank you for your feedback.

Trusted Customer

Feefo Verified

2 months ago

Celebrity Cruises

2 months ago

Thank you for taking the time to rate our service.

Trusted Customer

Feefo Verified

2 months ago

Had problem with my husbands captains club as could not get the excursions showing his discount only mine, spoke to celebrity rep and this was rectified within 30 minutes.

Celebrity Cruises

2 months ago

Thank you for your feedback!

Trusted Customer

Feefo Verified

2 months ago

Celebrity are outstanding in everything. The best in my opinion.

Helpful as always, polite & clear in questions that are being asked. Whether I am speaking to an agent at Celebrity shore side or on one of the Celebrity fleet there is always someone that is there...

Celebrity Cruises

2 months ago

Thank you so much for your feedback, we look forward to welcoming you onboard!

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