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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,401 reviews

Trusted Customer

Feefo Verified

1 month ago

Nice people to help you

Celebrity Cruises

1 month ago

Thank you for your lovely feedback!

JEREMY MCCONKEY

Feefo Verified

1 month ago

Celebrity Cruises

1 month ago

Thank you for taking the time to rate our service Jeremy!

MICHAEL FORD

Feefo Verified

GBR

1 month ago

What MICHAEL FORD said about Celebrity Cruises:

Better luck this time!

Having been one of the passengers who were extremely disappointed with our cruise on Celebrity Infinity being cancelled while at the port, we were given future cruise credit as a form of...

Celebrity Cruises

1 month ago

Thank you for taking the time to share your feedback, Michael. We’re truly sorry to hear that your cruise was cancelled and appreciate your understanding during this disruption. We also sincerely thank you for choosing to rebook and sail with us from Southampton. We completely understand how disappointing this situation must have been, and we’re grateful for the opportunity to welcome you back. We look forward to having you onboard Celebrity Apex and hope your upcoming cruise restores your confidence in our brand.

Trusted Customer

Feefo Verified

1 month ago

Easy booking

Booking seemed very straightforward and easy.

Celebrity Cruises

1 month ago

Thank you for your feedback, we look forward to welcoming you onboard!

DAVID SHARPE

Feefo Verified

1 month ago

What DAVID SHARPE said about Celebrity Cruises:

Once again great service from Hannah

Once again Hannah was excellent, great customer care, polite and friendly and that's why we book direct

Celebrity Cruises

1 month ago

Thank you for your lovely feedback David, we are delighted to welcome you back onboard!

Trusted Customer

Feefo Verified

1 month ago

Celebrity Cruises

1 month ago

Thank you for taking the time to rate our service.

MARK FRAMPTON

Feefo Verified

GBR

1 month ago

What MARK FRAMPTON said about Celebrity Cruises:

Best ever

In all the cruises we have taken we have experienced the best service on this cruise by far.

Celebrity Cruises

1 month ago

Thank you for your lovely feedback, Mark. We truly appreciate your kind words and look forward to welcoming you back onboard in the future.

Trusted Customer

Feefo Verified

1 month ago

Caring staff.just wish the casino could see how many cruises we do.Our frie

Moved from another cruise line to celebrity just before covid and we have stuck with them.My wife has special diet and they cannot do enough to help us

Celebrity Cruises

1 month ago

Thank you for your feedback and for choosing to sail with us. We sincerely appreciate your loyalty to our brand and look forward to welcoming you back onboard again in the future.

JOHN JORDAN

Feefo Verified

GBR

2 months ago

What JOHN JORDAN said about Celebrity Cruises:

Great support

Claire Reeve was so helpful

Celebrity Cruises

1 month ago

Thank you for your feedback John, we look forward to welcoming you onboard.

Trusted Customer

Feefo Verified

2 months ago

Some frustration

Making the reservation was straightforward. I already have an account and the app. I want to set up a payment schedule. Unable to do so. Rang Celebrity and advised to wait 72 hours for admin to...

Celebrity Cruises

1 month ago

Thank you for taking the time to share your feedback with us. We’re pleased to hear that making the reservation was straightforward, but we’re sorry for the frustration you experienced when trying to set up a payment schedule. We understand how inconvenient this must have been, particularly after following the guidance provided and needing to call back for further assistance. Upon checking the reservation we can see that one of our agents has since been able to assist you, and we appreciate your patience throughout the process. Your comments regarding the experience has been noted and will be shared with the relevant team, as feedback like yours helps us identify areas where we can improve. Thank you again for bringing this to our attention, and we look forward to supporting you as you prepare for your upcoming sailing.

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