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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,401 reviews

Trusted Customer

Feefo Verified

1 month ago

Very helpful and efficient booking

Very helpful and efficient price quote and booking two ocean view cabins . Emma Ash is great . We have booked cruises with her three times now !

Celebrity Cruises

1 month ago

Thank you for your feedback. We’re pleased to hear that you were satisfied with the service provided by Emma, and we look forward to welcoming you back onboard. Thank you for your continued loyalty to our brand and for choosing to sail with us again.

Trusted Customer

Feefo Verified

1 month ago

Call centre serice very poor

Awerful - on the calls for over 2hrs and many calls to do a simple change dealth by agent from the US call centre

Celebrity Cruises

1 month ago

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the long wait times you encountered when trying to make a simple change. Please accept our sincere apologies for the inconvenience and frustration caused. Your feedback has been noted and is appreciated.

STEPHEN ALEXANDER

Feefo Verified

1 month ago

Celebrity Cruises

1 month ago

Thank you for taking the time to rate our service Stephen.

ANGELA

Feefo Verified

GBR

1 month ago

What ANGELA said about Celebrity Cruises:

Highly recommended

A super service from a very good cruise concierge. Felt very confident in her advice and help.

Celebrity Cruises

1 month ago

Hi Angela, we're delighted to hear that you were happy with the service from our wonderful Cruise Concierge. Thank you for taking the time to share your feedback and we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

1 month ago

Service

Good service all my questions answered and helpful

Celebrity Cruises

1 month ago

Thank you for your feedback, we look forward to welcoming you onboard!

PETER BODENHAM

Feefo Verified

GBR

1 month ago

What PETER BODENHAM said about Celebrity Cruises:

Very poor reservation would not let us back onto site!

Hi there , we’re recently reserved a cruise to the Mediterranean. It was just a case of checking our dates to make sure it would not clash with anything at work or with family. After checking we went...

Celebrity Cruises

1 month ago

Thank you for sharing your feedback. We’re very sorry to hear about the technical issues you experienced during the reservation process and the frustration this caused, particularly with the subsequent price increase. Please accept our sincere apologies for the inconvenience. Your comments are appreciated and have been shared with the relevant team for review.

JENNIFER ILLINGWORTH

Feefo Verified

GBR

1 month ago

What JENNIFER ILLINGWORTH said about Celebrity Cruises:

Great Asia cruise on Celebrity Solstice March 2026

All staff were attentive, professional and courteous at all times. We had concierge class and it was great - our cabin person was extremely intuitive to how often we wanted contact (not too often!)...

Celebrity Cruises

1 month ago

Thank you Jennifer, for sharing your feedback about your experience onboard Celebrity Solstice. We're delighted to hear that you had a positive experience and our team onboard helped to enhance your cruise. We hope to see you onboard again soon!

LYNDA WILLIAMSON

Feefo Verified

GBR

1 month ago

What LYNDA WILLIAMSON said about Celebrity Cruises:

Love Celebrity

Absolutely wonderful service

Celebrity Cruises

1 month ago

Thank you for your feedback Lynda. We look forward to welcoming you onboard.

PHILIP PINDER

Feefo Verified

GBR

1 month ago

What PHILIP PINDER said about Celebrity Cruises:

Excellent service by Celebrity.

Madre has an excellent telephone manner and converted our initial enquiry into a firm booking by diligently and calmly working through every detail/question we had. This resulted in a booking for a...

Celebrity Cruises

1 month ago

Thank you for your feedback, Philip. We’re pleased to hear that you had a smooth booking experience and that Madre was able to answer all of your questions. We also apologise for the FCC issues you encountered; however, we’re glad that Mylene was able to support you and resolve the matter during Madre’s absence. We truly appreciate your comments and look forward to welcoming you back on board in the future.

MICHAEL STRAIN

Feefo Verified

UKR

1 month ago