Celebrity Cruises Reviews

Thank you for your feedback. We’re delighted to hear about your wonderful experience sailing in Japan and that you enjoyed the food onboard. It’s also great to know that our crew helped enhance your time with us. Thank you once again for sharing your kind comments. We look forward to welcoming you onboard again in the future.

Thank you for your feedback.

Thank you for your feedback, we look forward to welcoming you onboard!

Thank you for sharing your feedback with us. We’re delighted to hear that your overall experience was excellent and that you were able to enjoy an upgrade to a Celebrity Suite. We’re sorry to learn that there was some initial confusion regarding the suite category and that you did not receive clearer guidance on how to fully enjoy the Retreat facilities and associated benefits. We understand how important clear communication is, especially when experiencing an upgrade, and we regret any frustration this may have caused during embarkation. We’re pleased to hear that Butler Anu was able to provide helpful support during your stay, and your comments will be shared internally to help us improve our service. Thank you again for your valuable feedback, and we hope to welcome you back onboard for another exceptional experience.

Thank you for sharing your feedback James. We’re sorry to hear that your initial call did not provide accurate information, and we appreciate you bringing this to our attention. We’re also pleased to know that the second agent was able to assist you effectively and guide you to the right solution. Your comments help us continue to improve the consistency and quality of our service. Thank you once again for taking the time to share your comments and we look forward to welcoming you onboard!

Thank you for taking the time to rate our service.

Thank you for your feedback, we look forward to welcoming you onboard Ian!

Thank you for your feedback. We’re delighted to hear that our contact center agent was able to assist you with amending your cruise. It’s wonderful to know that you enjoyed your previous sailing and have chosen to sail with us again. We hope you have a fantastic time onboard, and we look forward to welcoming you back soon.

Thank you for your feedback Keith, we're glad to hear that you had a positive experience booking with us and we look forward to welcoming you onboard!

Thank you for taking the time to share your feedback. We’re delighted to hear that your questions were answered quickly and that you found the agent very affable. We also appreciate your comment regarding the personal concierge. We understand how helpful it would be to have consistent, direct access to a dedicated concierge, and we’re sorry if this has not been your experience. While availability can vary at times, your feedback is valuable and helps us continue improving the level of personalised service we aim to provide. Thank you again for sharing your thoughts—we truly appreciate it and we look forward to welcoming you onboard!