Had to chase for delivery of two parcels.
Chased twice and fobbed off with bank holiday delayed
Steve
Caterkwik
3 years ago
Hello, thank you for your valued feedback. I do sincerely apologise that our delivery speed didn't meet expectations on this occasion. This was an order placed in the afternoon, which then had a knock on effect for the 3-5 working day delivery; the supplier actually delivered it on the 6th working day. I am so sorry for any inconvenience that caused. I am unsure re the second parcel as there doesn't seem to be info saved on this - if you could email me on kelly@caterkwik.co.uk then I can investigate.
Product reviews
Steve
Caterkwik
3 years ago
I'm sorry that this has happened. I shall speak to our suppliers - I presume you would like a replacement?
Very helpful on phone as not straaightforward pruchase. Good knowledge of delivery even though direct from manufacturer. Asked me pertinent questions to ensure I was understanding I was clear in what...
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Steve
Caterkwik
3 years ago
Thanks, our team work really hard in getting the right information over to our customers so thank you for recognising this!
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.