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Caterkwik Reviews | Customer Service Reviews for https://www.feefo.com/reviews/caterkwik | Feefo

Displaying all 3,008 reviews

Trusted Customer

8 years ago

All Good

Fantastic service & great communication. Awesome product.

Product reviews

Date of purchase: 09/08/2017

Trusted Customer

8 years ago

What Trusted Customer said about Caterkwik:

pie crust promises

we got let down badly

Steve

Caterkwik

8 years ago

We sincerely apologise for the issues caused by the failed delivery. Although the vast majority of our deliveries do go to plan I can only confirm that we're fully aware of the problems and inconvenience incurred if something goes wrong and work closely with suppliers and couriers to continually improve.

Date of purchase: 08/08/2017

Trusted Customer

8 years ago

What Trusted Customer said about Caterkwik:

Apart from delivery problems sale was excellent.

The original item ordered was not in stock & replacement was similar but I needed to check online instead of being sent details. Also I had a problem initially with delivery with despite informing...

Product reviews

Date of purchase: 03/08/2017

Trusted Customer

8 years ago

What Trusted Customer said about Caterkwik:

Super service

Great service, good product, speedy delivery

Product reviews

Date of purchase: 02/08/2017

Trusted Customer

8 years ago

What Trusted Customer said about Caterkwik:

Good service in the end

communication ....still waiting for the oven was told to expect delivery around 7th. Delivery on 14th thank you ... it took time but is a good product

Product reviews

Steve

Caterkwik

8 years ago

Good morning,

Thank you for your valued feedback.I do apologise for the delay with your product.At the time of ordering a member of our team emailed you to advise the delivery would be w/c 7th August, which you accepted.But where we have let you down is not keeping you informed of the additional delays, as some containers that come from the far East can be delayed for several weeks.We do have procedures in place to deal with this but it has been unfortunately missed off our supplier back order list so was not flagged for our team to notify you.It is also worth bearing in mind that you were not offered an alternative at the time of ordering, which is normally our policy.Once again, we can only learn from our mistakes, and if you choose to use us in the future I hope we live up to your expectations.

Kind regards Steve Doyle

Trusted Customer

8 years ago

Thank you oven now with us and we are pleased with it

Date of purchase: 03/08/2017

Trusted Customer

8 years ago

I was amazed to find a company that delivered to my area free of charge. The item I purchased was at a very competitive price especially taking in to account there was no charge for delivery. The...

Product reviews

Date of purchase: 04/08/2017

Trusted Customer

8 years ago

What Trusted Customer said about Caterkwik:

Excellent. Great product, reasonable price, would definitely use again.

Date of purchase: 04/08/2017

Trusted Customer

milton keynes

8 years ago

What Trusted Customer said about Caterkwik:

Excellent service and best prices in the UK

Date of purchase: 04/08/2017

Trusted Customer

8 years ago

What Trusted Customer said about Caterkwik:

excellent

Product reviews

Date of purchase: 31/07/2017

Trusted Customer

Topsham

8 years ago

What Trusted Customer said about Caterkwik:

They were very helpful and generous with their advice as well as being easy to deal with

Date of purchase: 03/08/2017

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