Caterkwik Reviews

For clarity, I don't believe I was let down by TNT, I believe that your company were at fault, because of the following. 1. I contacted your sales team at 4pm on the Friday to check on the whereabouts of the ordered goods and they advised me that they hadn't been despatched and were due to be collected that day. I asked if that meant they were going to be a day late and were scheduled for delivery on Saturday to be advised that they wouldn't arrive until the Monday. 2. The goods did arrive late on the Monday and were duly returned, but not until I had discussed this with TNT who presented me with a copy of their transport schedule showing that the items were only requisitioned for collection on the Friday for a Monday delivery. I can accept that the delivery of items at short notice can present challenges, but the order was accepted by your company on the basis the items required were in stock and I would receive them on the date requested. This did not happen, not because of site access or my team not being available to receive the goods but simply because the items were not despatched in the time agreed upon placing the order. I have purchased several thousands of pounds worth of goods from you over the last 16 months with little problem except for the last two orders. Whilst I now have doubt about the guarantees made by your staff about the ability of your company to delivery within tight timescales, this alone would not deter me from using the company again. However, an acceptance on your part that your protocols/practices contributed to this would ease concerns and offer appeasement that these failings would be prevented in the future due to your own internal review.