Very helpful and informative about the product range.
Made the purchase process very easy.
Product reviews
Date of purchase: 31/07/2017
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Caterkwik:
We had three machines delivered two totally broken in transit/by ther delivery driver who was beyond rude. caterkwik office staff delat with it very well but dreadful courier.
Steve
Caterkwik
8 years ago
Good Morning Mr Kemp,
Thank you for your valued feedback. I do sincerely apologise for the broken machines and the attitude of the delivery driver.We have logged this with our suppliers as we know the impression the drivers make is very important. Saying that, we are dealing with a 3rd party and it is often very difficult to control them from our end. Thank you so much for the kind comment about Will – we work very hard to maintain a high level of customer service. As discussed with Will, your new machines will be with you today.
Kind regards Steve Doyle
Product reviews
Steve
Caterkwik
8 years ago
Good Morning Mr Kemp,
Thank you for your valued feedback. I do sincerely apologise for the broken machines and the attitude of the delivery driver.We have logged this with our suppliers as we know the impression the drivers make is very important. Saying that, we are dealing with a 3rd party and it is often very difficult to control them from our end. Thank you so much for the kind comment about Will – we work very hard to maintain a high level of customer service. As discussed with Will, your new machines will be with you today.
Very good service. Ordered Hot Cupboard and received on time. I need to request for repair after we receive good. But sent engineer quickly and repaired. Highly recommend.
They promised next day delivery both on line and in a telephone call but then said it would take 3 days, I cancelled my order but they tried to deliver it 2 more times
Steve
Caterkwik
8 years ago
Dear Sir, we acknowledge that we did provide incorrect delivery detail for one of your items. We did contact you to advise as soon as we could but appreciate and apologise for the frustration caused.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.