CartridgeMonkey.com Reviews

Good morning Chris, Thank you for taking the time to leave your valued feedback on our website. I have tried to call you regarding this matter; however I was not able to get through. I was sorry to hear that you thought our notification did not give you adequate time to prepare for your delivery. I know our couriers attempted delivery but there was no one at the property to sign for the goods. I am pleased to see that your order has been received and signed for. Although your parcel was only small, we send the vast majority of our orders by courier to ensure that they are delivered safely to our customers. If you would like us to make special arrangements for your future orders, to prevent this happening again, our customer care team will be more than happy to help you with this. Kind regards Geri CartridgeMonkey Customer Care Team

Thank you for taking the time to speak with me regarding the feedback you left on our website. I was really sorry to hear that you tried to contact us by our live chat function, however no one picked up your chat. We have been experiencing high chat volumes recently; it is very possible that you may have contacted us during one of our peak times. We always endeavour to respond to our customers as soon as possible, however it is clear that on this occasion we did not get to you quickly enough. In relation to your ink cartridge, I have arranged for a replacement to be sent to you. This will arrive tomorrow. We like all of our customers to be completely happy with the products they purchase from us, I am sure that you will be very happy with the replacement product we have sent you. I am glad that this matter has been resolved for you, and that you were happy with the follow up care received from CartridgeMonkey. Kind Regards Geri CartridgeMonkey Customer Care Team