Hello Cal,
Thank you for reaching out to us and for your recent purchase of the toner. I’m sorry to hear that it wasn’t what you expected. I understand how frustrating it can be when something doesn’t work out as planned.
Our return policy is designed to ensure the safety and quality of products for all our customers. Once a toner has been opened, it becomes unsellable, which is why we’re unable to accept returns for opened items. This policy helps us maintain the highest standards of product integrity and customer satisfaction.
However, we genuinely value your satisfaction and want to help find a solution. I have tried to contact you directly, sadly I was unable to reach you. Please contact me directly on 0345 365 3605, I would really like to discuss this further.
Again, I'm sorry for any inconvenience this has caused. Thank you for your understanding and for choosing us. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,