Service was poor.
Delivery was as an obscene time (6:30am) and the online customer service were suitably unhelpful - blaming many of my concerns on my own building. The team were not understanding...
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Waltons Garden Buildings
Waltons
1 year ago
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and sincerely apologise for the inconvenience caused by the early delivery and the response you received from our customer service team.
It’s never our intention to place our customers in a difficult position, and we understand how frustrating it must have been to feel unsupported. We are currently reviewing this situation internally to ensure that any future deliveries are handled more appropriately and that our support team responds with the care and clarity our customers deserve.
Please rest assured that we take all feedback seriously, and I am please to see we have reached out to you to discuss your concerns further.
Product reviews
Waltons Garden Buildings
Waltons
1 year ago
We are sorry this was missed on your delivery! This has now been issued for you.
Waltons Garden Buildings
Waltons
1 year ago
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.
We sincerely apologise for the inconvenience caused by the early delivery. While our couriers do occasionally operate in the early hours, we absolutely understand that a 6:30am arrival without prior notice is far from ideal, and we’re actively reviewing this with our delivery team to ensure better communication going forward.
We’re also sorry to hear that the free lock was missing from your order. This certainly should not have happened, and one has now been supplied for you.
Regarding the quality of materials, we appreciate your frustration. Our sheds are designed with DIY assembly in mind, and many customers with no professional experience are able to construct them successfully. That said, if any part failed to meet the expected standard, we regret that and will be reviewing this with our quality control team. The issue with the screws and the roof panels is especially concerning, and your comments will help us improve both our manufacturing and instructional materials.
Lastly, we're sorry you felt unsupported by our customer service team. That’s certainly not the level of care we aim to provide, and we’ll be investigating your case to understand how we can do better.
We understand your disappointment, and while we're sorry that your experience fell short, we’re grateful for your honest feedback. I can see a member of our team has reached out to you to discuss your concerns further.
Date of purchase: 06/04/2025
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Trusted Customer
Feefo Verified
1 year ago
Notified about the the delivery time/date and was updated regularly.
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your great review!
We appreciate your kind feedback on our delivery services and communications
Product reviews
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your review!
We appreciate your feedbaxk on the dloor and travel blocks
We will pass this information on so we can review!
Purchasing a cabin through Walton’s was very easy and stress free. They were friendly on the phone, answering all my questions and ensuring I was happy before taking payment.
Confirmation was sent...
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Waltons Garden Buildings
Waltons
1 year ago
Thank you for taking the time to leave us your review
Your kind feedback on your journey with us is much appreciated, and we're happy to hear the services offered along the way have all met your expectations
We hope you're impressed with the log cabin delivered, and that it looks fab in your garden!
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Product reviews
Waltons Garden Buildings
Waltons
1 year ago
Thank you for taking the time to leave us your review
Your kind feedback on your journey with us is much appreciated, and we're happy to hear the services offered along the way have all met your expectations
We hope you're impressed with the log cabin delivered, and that it looks fab in your garden!
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Waltons Garden Buildings
Waltons
1 year ago
Thank you for taking the time to leave us your review
Your kind feedback on your journey with us is much appreciated, and we're happy to hear the services offered along the way have all met your expectations
We hope you're impressed with the log cabin delivered, and that it looks fab in your garden!
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Thanks for your great review!
This is much appreciated by us all
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Product reviews
Waltons Garden Buildings
Waltons
1 year ago
Thanks for your great review!
This is much appreciated by us all
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!l
Waltons Garden Buildings
Waltons
1 year ago
Thanks for your great review!
This is much appreciated by us all
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Thank you for leaving us your great review
Your feedback is much appreciated by us all at Waltons
We're happy to hear you're impressed with your new summerhouse!
Product reviews
Waltons Garden Buildings
Waltons
1 year ago
Thank you for leaving us your great review
Your feedback is much appreciated by us all at Waltons
We're happy to hear you're impressed with your new summerhouse!
The delivery was left on a public pavement, I am an older woman and the professionals who were fitting it didn’t come till following day therefore I had to ask neighbours to help me move to my garden.
Waltons Garden Buildings
Waltons
1 year ago
Thank you for leaving us your feedback
We hope your greenhouse has met your expectations!
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Product reviews
Waltons Garden Buildings
Waltons
1 year ago
Thank you for leaving us your feedback
We hope your greenhouse has met your expectations!
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Fantastic service and after.sale.care .Did.respo ded.super.fast to enquiry
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your great review
We appreciate your lovely comments on the services and communications offered
We hope you love your new log cabin, and it makes a great addition to your garden!
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Product reviews
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your great review
We appreciate your lovely comments on the services and communications offered
We hope you love your new log cabin, and it makes a great addition to your garden!
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your great review
We appreciate your lovely comments on the services and communications offered
We hope you love your new log cabin, and it makes a great addition to your garden!
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Date of purchase: 17/03/2025
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Trusted Customer
Feefo Verified
1 year ago
Delivery date changed from originally confirmed .
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your feedback. We're very sorry to hear that your delivery date was changed from what was originally confirmed. We understand how frustrating this can be and sincerely apologise for any inconvenience caused.
We strive to ensure that all orders are delivered on time, but occasionally unexpected issues can arise that are unfortunately beyond our control. That said, your experience is important to us, and we’re currently reviewing what happened in your case to help prevent similar situations in the future.
If there's anything we can do to make this right or assist you further, please don’t hesitate to get in touch with our customer service team.
Product reviews
Waltons Garden Buildings
Waltons
1 year ago
Thank you for taking the time to leave a review. We're very sorry to hear that the product did not meet your expectations and that you've had to incur additional costs to complete the installation.
Had you reached out to us directly at the time, we would have been more than happy to assist and offer guidance to help resolve the issue. Customer satisfaction is very important to us, and we always aim to support our customers wherever possible.
We truly value your feedback and will take it into consideration as we continue to improve our products and services. A member of our Customer Service Team will be in touch to discuss your concerns further.
Date of purchase: 07/04/2025
0
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Trusted Customer
Feefo Verified
1 year ago
Excellent service throughout. Would recommend.
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your fab review!
We're happy to hear you were impressed with the services offered during your journey with us
Your recommendation is also much appreicated by us all
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Product reviews
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your fab review!
We're happy to hear you were impressed with the services offered during your journey with us
Your recommendation is also much appreicated by us all
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your fab review!
We're happy to hear you were impressed with the services offered during your journey with us
Your recommendation is also much appreicated by us all
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your fab review!
We're happy to hear you were impressed with the services offered during your journey with us
Your recommendation is also much appreicated by us all
Please send us any images of your completed building to reviews@waltons.co.uk
We would love to see your finished item!
Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.