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Waltons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bvg-waltons-garden-buildings | Feefo

Displaying all 7,738 reviews

Trusted Customer

Feefo Verified

13 days ago

Avoid – Poor Product and Even Worse Customer Service

Customer service has been poor. I repeatedly provided the information requested and followed their guidance, yet responses remained repetitive and did not move the situation towards any form of...

Product reviews

Date of purchase: 30/01/2026

Trusted Customer

Feefo Verified

4 months ago

RUBBISH, waste of money, beyond poor quality and no reply to complaints

As I never got any response to my email complaints with pics explaining build concerns and quality. The inability to actually build it as instructed without actually rebuilding and sawing and adding...

Product reviews

Waltons

4 months ago

We’re very sorry to hear about your experience and the frustration this has caused. We’ve checked our systems and unfortunately can’t find any correspondence linked to this order from October, which suggests we may not have received your original email. This certainly isn’t the level of quality or service we aim to provide, and we’d genuinely like the opportunity to investigate the issues you’ve described and see how we can help put this right for you. Please forward your original email, along with any photos and your order number, to service@waltons.co.uk and our customer service team will be happy to review everything and assist further. We’re pleased to hear delivery went well, and we hope we can restore your confidence by resolving this matter promptly.

Date of purchase: 23/09/2025

Trusted Customer

Feefo Verified

4 months ago

Excellent

Very easy to order, delivery a good bit quicker than I thought it would be

Waltons Garden Buildings

Waltons

4 months ago

Thank you for taking the time to leave us your lovely review!

Product reviews

Date of purchase: 25/10/2025

Trusted Customer

Feefo Verified

5 months ago

Small shed

Very quick to order on line and notification of delivery with in the week The shed was delivered and checked by the driver in front of myself The driver was very courteous and respectful

Waltons Garden Buildings

Waltons

5 months ago

Thank you for taking the time to leave us your review Your feedback on our services and product is much appreciated!

Product reviews

Date of purchase: 09/11/2025

Trusted Customer

Feefo Verified

11 months ago

Good service

Good service, i was happy with the delivery, and customer service provider over the phone when i had a query. Happy and helpful staff.

Waltons Garden Buildings

Waltons

11 months ago

Thanks for taking the time to leave us your review Your lovely feedback is much appreciate

Product reviews

Date of purchase: 17/04/2025

Trusted Customer

Feefo Verified

5 months ago

10/10 from start to finish

Fantastic from start to finish. Great communication, prompt and informative. Dealt with any issues and kept up to date via ticketing online system. Special mention to Lucy, Beth, Toni and Kelsa who |...

Waltons Garden Buildings

Waltons

5 months ago

Thank you for taking the time to leave us your lovely feedback We will make sure to pass on your lovely feedback to all staff mentioned We appreciate you recommending us to others and hope to see you again for future purchases

Product reviews

Date of purchase: 30/09/2025

Trusted Customer

Feefo Verified

5 months ago

Poor Quality materials

Delivery was faultless

Waltons

5 months ago

Thanks for your valued feedback!

Product reviews

Date of purchase: 26/10/2025

Trusted Customer

Feefo Verified

5 months ago

Delivered on time

Delivery on time great driver

Waltons Garden Buildings

Waltons

5 months ago

Thank you for your great feedback!

Product reviews

Date of purchase: 19/10/2025

Trusted Customer

Feefo Verified

5 months ago

Very quick and friendly service. House delivery

Waltons Garden Buildings

Waltons

5 months ago

Thank you for your lovely review!

Product reviews

Date of purchase: 10/11/2025

Trusted Customer

Feefo Verified

5 months ago

Very good customer support, highly recommended.

Waltons Garden Buildings

Waltons

5 months ago

Thanks for your lovely feedback!

Product reviews

Date of purchase: 13/07/2025

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Waltons Reviews

Novi Outdoor SaunaMore reviews of this product (1)View product website*WARNING* This is essentially a garden shed being sold as a sauna. The unit does not retain heat. Even with an upgraded 8kW heater running for over 6 hours, it struggles to exceed 55–60°C, which is...Read more

Waltons 1300L Vertical Composite CabinetMore reviews of this product (2)View product websiteCabinets are as described, perfect for my requirements. Build quality pretty good. Only downside - instructions manual a bit lacking in clarity

The 3m x 3m Robin Log CabinMore reviews of this product (7)View product websiteThe item looks good after being built. Good quality timber .My builder was unavailable to build this until September but everything was stored clean and dry until built. One issue I have had is that...Read more

Helios SummerhouseMore reviews of this product (15)View product websiteFantastic from start to finish. Great communication, prompt and informative. Dealt with any issues and kept up to date via ticketing online system. Special mention to Lucy, Beth, Toni and Kelsa who |...Read more

Home Installation (Building Only)More reviews of this product (43)View product websiteFantastic from start to finish. Great communication, prompt and informative. Dealt with any issues and kept up to date via ticketing online system. Special mention to Lucy, Beth, Toni and Kelsa who |...Read more

Modular Shiplap Pent Single Door Wooden ShedMore reviews of this product (1)View product websiteOrdered a 12x4 shed that was reduced to £700+ from 1k+. The delivery process was fine but the shed is shorter than the 12ft base we pre- made. I have had to use better quality timber screws,...Read more

6 x 3 Evesham Victorian GrowhouseMore reviews of this product (4)View product websiteThe green house is solid and well made, there are a couple of nails not in straight and stick out. I had to make a small modification on the front doors as the opening doors would not fit. They do...Read more

7 x 5 Double Storey Swiss Cottage PlayhouseMore reviews of this product (20)View product websiteVery pleased with the house, children delighted.

Globel 10 x 15 Green Dual Door Workshop GarageMore reviews of this product (1)View product websiteGood product but 1 small piece missing. No hassle just a quick phone call to the very efficient customer service all sorted. Very happy and nice people to deal with.

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