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Waltons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bvg-waltons-garden-buildings | Feefo

Trusted Customer

Feefo Verified

11 months ago

Shame

Shame to rate this poorly but I had to provide proof of address for some reason after buying the shed in order to ensure delivery - which is a first. I then had the order not arrive on the day I...

Waltons Garden Buildings

Waltons

11 months ago

Thank you for taking the time to leave us your review We hope you love your new garden shed Our ID checks have been put in place to protect our customers from fraudulent activity. We are sorry that this reason was not clearly explained to you! We will also pass your feedback regarding delivery on to our courier! Again, we do apologise that this was not a smooth process We do hope that you are not dissatisfied with your experience due to these 2 circumstances We will pass on your comments so we can ensure improvements are made

Product reviews

Date of purchase: 20/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

👍

Great

Waltons Garden Buildings

Waltons

11 months ago

Thanks for your great review!

Product reviews

Date of purchase: 30/04/2025

0

Trusted Customer

Feefo Verified

11 months ago

Poor quality

Walton’s were goid

Waltons Garden Buildings

Waltons

10 months ago

Thanks for your great review on our service

Product reviews

Waltons Garden Buildings

Waltons

10 months ago

Thank you for your feedback. We’re glad to hear your shed arrived well packed. Regarding the timber, please note that our value range utilises rough sawn timber, which is a deliberate choice to keep costs affordable while maintaining durability. We appreciate your comments and hope you find the shed meets your needs despite this. If you have any further questions or concerns, please don’t hesitate to get in touch.

Date of purchase: 15/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Delivery was on the incorrect day, item quality was terrible.

Product reviews

Waltons Garden Buildings

Waltons

10 months ago

Thank you for sharing your detailed feedback. We’re truly sorry to hear about the difficulties you’ve experienced with your greenhouse and the delivery process. This is certainly not the experience we want our customers to have. We wanted to let you know that, as we had not heard from you since delivery, we have now reached out to you directly to discuss your concerns and find a way to resolve the issues you’ve described. Your satisfaction is very important to us, and we are committed to working with you to address the missing parts and any other problems with your order. Please respond at your earliest convenience so we can assist you further. Thank you for your patience and for giving us the opportunity to make this right.

Date of purchase: 18/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Service from Waltons was excellent. One the day of delivery I was texted a 2 hour delivery slot at 06:30 which was most helpful. The driver was polite and helpful and unloaded all the parts down the...

Waltons Garden Buildings

Waltons

11 months ago

Thank you for taking the time to leave us your review It's great to hear you found our services efficient and useful when dealing with us We do apologise that the delivery service didn't meet your expectations We will pass your feedback on!

Product reviews

Date of purchase: 24/04/2025

0

Trusted Customer

Feefo Verified

11 months ago

Very obliging and polite staff, from telephone conversations to delivery driver.

Waltons Garden Buildings

Waltons

11 months ago

Thank you for leaving us your great review! Your feedback is much appreciated by us all

Product reviews

Date of purchase: 14/04/2025

0

Trusted Customer

Feefo Verified

11 months ago

I had one window missing, and their customer service was excellent, a replacement window (acrylic) was sent out immediately. No fuss or disagreeement.

Waltons Garden Buildings

Waltons

11 months ago

Thank you for your lovely feedback We do apologise that you was missing a window upon delivery! However, it's great to hear the team resolved this quicky for you We hope you love your new garden shed

Product reviews

Date of purchase: 08/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

on time installation

on time and thorough.

Waltons Garden Buildings

Waltons

11 months ago

Thanks for your great review on our services Your feedback is much appreciated by us all

Product reviews

Date of purchase: 17/04/2025

0

Waltons Reviews

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