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Burchell Edwards Reviews | Customer Service Reviews for https://www.feefo.com/reviews/burchell-edwards | Feefo

Displaying all 1,076 reviews

Mr & Mrs Paul & Lynn O'brien

Birmingham

6 years ago

Date of purchase: 19/12/2018

What Mr & Mrs Paul & Lynn O'brien said about Burchell Edwards:

All was reasonable apart from the communication. We had to chase solicitors and estate agents. Was not worth the money to pay for their services.

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Trusted Customer

6 years ago

Date of purchase: 18/12/2018

very slow, no proactivity for much of the time

My name is not even spelt correctly. They have been very slow, not at all proactive for much of the time, rarely updated me. I would not use them again

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Mr Martin Savage

Enfield,London.

6 years ago

Date of purchase: 23/11/2018

What Mr Martin Savage said about Burchell Edwards:

Very friendly,helpful and efficient.

Richard and his staff at Belper were very efficient and kind to me and my brother.. Richard visited me at home to talk about how they worked and spent a good amount of time with me.

Andrew Stafford

Burchell Edwards

6 years ago

Hello Martin, thank you for providing our Belper branch with a five-star review. We are happy to read Richard and the rest of the team, talked you through the process. If you ever require anything else from our team, we will be more than happy to help.

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Ms Joanne Mearns

6 years ago

Date of purchase: 23/11/2018

What Ms Joanne Mearns said about Burchell Edwards:

Reassuring

Friendly and helpful, nothing is too much trouble, very responsive to all queries.

Andrew Stafford

Burchell Edwards

6 years ago

Hi there, thank you so much for the 5* review of the Tamworth branch! It's great to hear that the team have been helpful, friendly & responsive! If you require anything else in the future, please get in touch.

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Trusted Customer

6 years ago

Date of purchase: 12/11/2018

We're glad we chose Burchell Edwards

My experience of Burchell Edwards staff in Ripley, Derbyshire, showed them to be a well managed team who were dedicated to their role in the sale of our cottage. All of our enquiries and requests...

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Andrew Stafford

Burchell Edwards

6 years ago

Hi there, thank you so much for the 5* review of the Ripley branch! It's great to hear that the team have been helpful, friendly & efficient! If you need anything else please get in touch.

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Trusted Customer

6 years ago

Date of purchase: 14/09/2018

A Bad Experience

The staff were all very disorganized. Several times they turned up for viewings without letting me know first. They would send around viewers but not turn up to do the viewings. They would book...

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Andrew Stafford

Burchell Edwards

6 years ago

Hello, thank you for taking the time to leave a review of your experience selling with us. We're very sorry to hear that there were issues with the sale of your property and that the communication from the branch about viewings was poor. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards.

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Trusted Customer

6 years ago

Date of purchase: 14/11/2018

Lots of information carefully explained, professional and complementary.

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Trusted Customer

6 years ago

Date of purchase: 22/10/2018

Wouldn't Recommend to a Friend

Started out with great potential. However, the experience went rapidly downhill. Giles Guest was professional when he came out to see me. Emma Hockley was nice when the house was on the market. ...

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Ms Judi Stafford

6 years ago

Date of purchase: 15/10/2018

What Ms Judi Stafford said about Burchell Edwards:

There were quite a few problems with the viewings. In one instance the agent arrived late and the tenant had shown the person round, as they were waiting outside. The agent didn't let the person...

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Andrew Stafford

Burchell Edwards

6 years ago

Hello, thank you for taking your time to provide feedback for our Burton team. These reviews are essential for us to further improve our customer service and to ensure we provide the best possible work for every customer.

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Mr Timothy Begley

6 years ago

Date of purchase: 04/10/2018

What Mr Timothy Begley said about Burchell Edwards:

More communication

More communication between solicitors and sellers

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About Burchell Edwards

Burchell Edwards is one of the leading estate agency networks covering the East and West Midlands. Our regional network of offices offer an unbeatable level of local knowledge coupled with years of housing market experience and high levels of customer service. We are also part of the Connells Group one of the largest and most successful estate agency groups in the UK.

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0151 236 9319

Cumbria House, Leighton Buzzard, Bedfordshire, LU7 1GN, United Kingdom