Merchant Logo

British Airways Holidays Reviews

Rated
Excellent

Taking your holiday seriously.

92%

recommends

Service
4.2
/5

5

4

3

2

1

44,779

35,364

12,317

3,211

2,328

97,999

ratings over the past year

Displaying all 634,857 reviews
DE
Derek
Bedford
7 years ago
Date of purchase: 20/09/2017
Overall Satisfied

Recommends

What Derek said about British Airways Holidays:
They really do need to sort out their payment processes with hotels - to find…
They really do need to sort out their payment processes with hotels - to find that we were being asked for a credit card to pay for the whole stay - when we had already paid British Airways - really...

Read all
GL
Glyn
Abertillery
7 years ago
Date of purchase: 20/09/2017
Overall Satisfied

Recommends

What Glyn said about British Airways Holidays:
Very good
CL
Clive
London
7 years ago
Date of purchase: 20/09/2017
Overall Satisfied

Recommends

NE
Neil
reading
7 years ago
Date of purchase: 18/09/2017
Overall Satisfied

Recommends

Satisfied with service

What Neil said about British Airways Holidays:
Was all as stated, but not clear about duplicate entries had to ring to get…
Was all as stated, but not clear about duplicate entries had to ring to get clear picture
GI
Gillian
Steyning
7 years ago
Date of purchase: 20/09/2017
Overall Satisfied

Recommends

PA
Paul
7 years ago
Date of purchase: 15/09/2017
Overall Satisfied

Recommends

EM
Emma
Bradford on Avon
7 years ago
Date of purchase: 19/09/2017
Overall Satisfied

Recommends

Satisfied with service

What Emma said about British Airways Holidays:
It would be better if it was easier to talk to someone. I appreciate due…
It would be better if it was easier to talk to someone. I appreciate due to the dates we travelled it coincided with Hurricane Irma but when I called customer services for another query I could not...

Read all
LI
Linda
Brampton
7 years ago
Date of purchase: 16/09/2017
Overall Satisfied

Recommends

What Linda said about British Airways Holidays:
General service and quality was mainly good. Food on plane could have been improved.
General service and quality was mainly good. Food on plane could have been improved.
BR
Bryan
Ripon
7 years ago
Date of purchase: 20/09/2017
Overall Satisfied

Recommends

Dissatisfied with service

What Bryan said about British Airways Holidays:
Still awaiting outcome from customer service. Most other airlines appear to be far more luxurious than…
Still awaiting outcome from customer service. Most other airlines appear to be far more luxurious than BA. BA is probably very dated.
BE
Benny
CPH
7 years ago
Date of purchase: 20/09/2017
Overall Satisfied

Recommends

About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.
Read all
Eighth Floor, The Create Building, The Boulevard, Crawley, West Sussex, RH10 1DT, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.