I would love to be able to rate the product. However, despite receiving an email saying "you will receive another email from us once your order has been processed and despatched", said email never...
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Nick
Boxes for Moving Home
10 years ago
i'm so sorry you've had such a terrible experience, and one that looks like it could easily have been avoided if you'd only received our despatch confirmation email. whilst it's very, very rare, i'm certainly not going to make excuses. we will nevertheless investigate why it happened on this occasion and try to prevent it happening again. please let us know once you've collected the boxes and we will arrange compensation for the inconvenience.
Trusted Customer
10 years ago
Hi Nick, I really appreciated your swift response and offer of compensation. However, in the end it proved totally unfeasible for me to collect the boxes in person given the distance and the very limited window of opportunity that the courier company gave to collect them (and I freely admit that most of the problems I've experienced have been caused by Yodell, not you!). Therefore I'd be grateful if you could either refund me, or arrange for the boxes to be re-sent (I can give an different delivery address if necessary). Many thanks.
I was disappointed with the delivery, having ordered the boxes in plenty of time and requesting an early delivery in order to allow for the packing to be done, the boxes finally arrived after 3.00 in...
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Nick
Boxes for Moving Home
10 years ago
thanks for the feedback. unfortunately our contract with the courier does not allow us to offer more specific delivery times other than next day. due to their size, the parcels often have to be manually sorted through their network, resulting in the occasional human error and subsequent delay, which can be monumentally frustrating for the customer that's paid extra for a timed delivery! glad you got everything though on the day. Phew!
Product reviews
Nick
Boxes for Moving Home
10 years ago
your comments regarding the book boxes are noted. we will keep an eye on the issue and look to change supplier if the problem persists. many thanks.
Cannot fault the service and speed of delivery, however it would have better to have had corner protectors on the wardrobe boxes as we all know what drivers are like I know its a box but when the...
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Nick
Boxes for Moving Home
10 years ago
thanks for the feedback and I'm glad your removal boxes arrived quickly. sorry though to hear about the wardrobe boxes. as ever, i will keep an ear out for similar feedback and if it becomes a recurring theme, rather than possibly just a bad batch, we will look to change the supplier. good luck with the rest of your move.
Boxes for Moving Home supplies moving boxes and other essential packing materials for both removal companies and the individual to use when moving house.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Boxes for Moving Home supplies moving boxes and other essential packing materials for both removal companies and the individual to use when moving house.