Good morning,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations, and we understand how important it is to feel supported when discussing serious health concerns such as skin cancer.
Our Health Assessors are trained phlebotomists whose primary role is to carry out specific tests and assessments. While they bring valuable experience from various backgrounds within the health and wellbeing sector, they are not medically qualified to provide clinical advice or respond to detailed medical queries.
To ensure you receive the appropriate support, we offer access to a GP Helpline, where qualified medical professionals are available to discuss any general health concerns.
We appreciate you bringing this to our attention and encourage you to make use of the GP Helpline for expert guidance and peace of mind.
Kind regards,
Jen