Bluecrest Wellness Reviews

Good Morning, Thank you for taking the time to leave us a review at Bluecrest Wellness. I am very sorry to hear that you think their may be an issue in relation to some of your results. I will flag this for further investigation. In terms of a GP Consultation, there should be a telephone number on your report which can be contacted to organise this. I will schedule for a member of the customer service team to contact you to organise this GP Consultation once the initial investigation is complete. If you require any further assistance, please do not hesitate to contact our customer service team on 0800 6522183 where we would be happy to help. Kind Regards,

Good morning, Thank you for sharing your experience, we're very sorry to hear about the delay to your appointment and the lack of communication at the time. This is clearly not the standard of service we aim to provide, and we completely understand your frustration. We’ve raised this for an internal investigation to understand exactly what happened and prevent it from occurring again. A member of our team will be in touch with you within 5 working days to follow up directly. Timeliness and professionalism are very important to us, and we’re truly sorry we fell short on this occasion. If you have any further concerns in the meantime, please don’t hesitate to contact us. Your feedback is extremely valuable in helping us improve. Kind regards, Beauford.

Good morning, Thank you for your feedback. We understand that some parts of your results may have felt too technical or difficult to understand, and we appreciate you bringing this to our attention. To help make things clearer, we use a traffic light system to highlight your results, making it easier to see at a glance what’s within a healthy range and what may need attention. We know that even with this system, some details can still feel confusing, and we’re always here to explain things in a straightforward, supportive way. If there’s ever anything in your results that doesn’t make sense or raises concerns, please don’t hesitate to get in touch. We're happy to talk things through and make sure you feel confident and informed. Warm regards, Beauford.

Good morning, Thank you for your feedback. We're sorry to hear that your follow-up call with the GP did not meet your expectations. We understand how important it is to feel heard and supported during medical consultations. Your experience will be shared with the team so we can ensure greater focus and attentiveness in future interactions. If you'd like to discuss this further, please don't hesitate to contact us directly, we’d welcome the opportunity to make things right. Kind regards, Beauford.

Good morning, Thank you for taking the time to share your thoughts. We're sorry to hear that your experience came across as sales-focused rather than centred on your health and wellbeing. Our intention is always to provide clear, supportive health guidance tailored to each individual. Your feedback is important and will be shared with the relevant teams to ensure we stay focused on what matters most, looking after your health. Kind regards, Beauford.