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Brdy Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 325 reviews

Trusted Customer

Feefo Verified

1 year ago

Staff great. Systems for accessing them errible

Acessing help is extremely frustrating if one has lost internet service completely and to date I have never been in receipt of any compensation even when downtime has been extensive. Most often the...

Elise

Brdy

1 year ago

Hello, Thank you for taking the time to share your experience with us. We're pleased to hear that you found our staff, particularly Alex and Jessie, to be helpful. However, we're sorry to hear about the difficulties you encountered when trying to access support. We completely understand how frustrating it must have been to be unable to get the help you needed, especially during a time when you were experiencing issues with your service. We are always striving to improve our systems and processes, so your feedback regarding the challenges of accessing our support service is invaluable. Regarding your concern about compensation, our records indicate that this is the first report of issues since last October. While no compensation is due based on this, we appreciate the impact downtime can have, and are here to assist should any further issues arise. It’s great to see that you have upgraded to our Brdy plan, which should provide you with a more consistent and enhanced service experience and for a cheaper monthly subscription. If you encounter any more issues, please don’t hesitate to reach out directly, and we’ll be more than happy to assist. Thank you once again for your patience and understanding. We value your business and are committed to ensuring your experience with us continues to improve. Best regards

Trusted Customer

Feefo Verified

1 year ago

Very good service

The change over to the newer satellite was simple and straightfprward.

Elise

Brdy

1 year ago

Hi, That's great to hear. Thank you for leaving a review. Best regards

Trusted Customer

Feefo Verified

1 year ago

Good service when I had no access to other Internet provider although, has increased in price since I first registered. Also, with competition in the market now, there are cheaper alternatives...

Trusted Customer

Feefo Verified

1 year ago

Keep your customers informed of any general problems in connectivity

I am extremely satisfied with the human contact. Mr. Basakos and Mrs. Diamantopoulou, over the phone at the local Brdy office, and Mr. Tountas, the agent who installed the equipment, were competent,...

Elise

Brdy

1 year ago

Thank you for your feedback and for acknowledging the efforts of our team members, Mr. Basakos, Mrs. Diamantopoulou, and Mr. Tountas. We're pleased to hear that you're satisfied with the service after the issue was resolved and sincerely apologise for the connectivity problems you experienced and for the lack of communication during that time. Your feedback is invaluable, and we will work on improving our communication strategy to ensure that such issues are promptly and clearly communicated in the future. Thank you for your understanding and continued support. Best regards

Cecilia Jane Morrison

Feefo Verified

Kinlochbervie

1 year ago

What Cecilia Jane Morrison said about Brdy:

Pleasing service

The team were very helpful able to answer all of my questions.

Elise

Brdy

1 year ago

Hello Cecilia, Thank you for your kind review, we're glad you're pleased with the service. Best regards

Mark Smith

Feefo Verified

1 year ago

What Mark Smith said about Brdy:

Wifi at a remote location solved

Very helpful and the installation instructions were excellent

Elise

Brdy

1 year ago

Hi Mark, Thank you for your kind review, we're glad you think so! Best regards

Trusted Customer

Feefo Verified

1 year ago

Brdy niezawodny Internet.

Jestem Bardzo zadowolona korzystam dopiero tydzień więc na początek 4 gwiazdki.

ADE

Feefo Verified

Wales

1 year ago

What ADE said about Brdy:

A great company.

Customer service is super calm, super helpful and always sort you the way you would want to be sorted. Great company.

Jessie

Brdy

1 year ago

Hi Ade! Thank you for your lovely review. Warm regards

Neil Bannatyne

Feefo Verified

Isle of Gigha

1 year ago

What Neil Bannatyne said about Brdy:

Excellent service

1st day of installation. Good communication and easy installation by knowledgeable and pleasant contractor.

Jessie

Brdy

1 year ago

Hi Neil! This is great to hear! Thanks for leaving us a positive review. Warm regards

Trusted Customer

Feefo Verified

1 year ago

Perfect 🤩

We were very happy with BRDY. We would recommend everyone 💪💪

Jessie

Brdy

1 year ago

Hi Johnny! Thank you for your kind review. We're thrilled that you were happy with our service! Warm regards

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