Hi Andrew, I spoke to you Friday, and you were going to call back when you were with the fridge to do some troubleshooting. Disappointed that you left us a bad review without even giving us a chance to get it sorted for you. Unfortunately, Australia doesn't manufacture ANY fridges anymore, they are all from China. We invest a lot of time and money to get our range right. Call us back when you are with the fridge and we can see what we can do to help.