What Trusted Customer said about AXA Insurance - Ireland:
I let a policy lapse for a few days and I couldn't get anyone to see sense and renew it as originally quoted .
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Fantastic service
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Trusted Customer
Feefo Verified
7 years ago
great response and professional staff.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Excellent Very Friendly and helpful staff.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Fantastic service very professional & polite staff member
I dealt with Conor on Friday 30.11.2018. He gave exceptional service and was absolutely lovely to deal with over the phone, I kept him past the closing time as I was only able to ring once I got home...
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Nikki Kelly
AXA Insurance - Ireland
7 years ago
Good Afternoon Ashleigh,
Thank you very much for your fantastic comment. I'm delighted to hear we were able to accommodate your schedule and that Conor was able to provide such excellent service. This will be passed directly to Conor and his Manager.
We would also like to thank you for choosing Axa Insurance and hope you have a wonderful Christmas.
Kind Regards,
Nikki
Feefo Coordinator
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Trusted Customer
Feefo Verified
7 years ago
Helpful
very helpful and supportive.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Very straightforward and to the point
Very reasonable offers for young drivers. Not overly expensive. Good customer service
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
I found everyone I dealt with very helpful and polite. The only reason I didn't give 5 stars was that it took awhile to process my application but I understand that it is a busy time of year.
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Trusted Customer
Feefo Verified
7 years ago
When a custome ris renewing their insurance, what we want to know is what is the best deal you can give as we are shopping around.
This took a long time to get to. Agent on the call seemed very new,...
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Nikki Kelly
AXA Insurance - Ireland
7 years ago
Good afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear you were disappointed with you recent renewal experience. Over 80% of our customers renew with us each year and we try our very best to offer them the most competitive cover and quotation. Our agents would always try and do the very best they can for you and therefore, at times, this can take slightly longer as in order to work out the best possible premium all details of the policy must be taken into consideration. I do hope that any future contact with ourselves is more swift and of the level of customer service you would expect as we strive to provide excellent customer service at every contact.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.
Kind Regards,
Nikki
Feefo Coordinator
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
nice staff i find the insurance to be a good price
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.