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AXA Insurance Reviews

http://www.axa.ie

EXCEPTIONAL

Service

4.7

10,594

2,029

341

142

310

13,416

ratings over the past year

150,869 out of 150,868 reviews

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Good service

Good service and great friendly staff

Trusted Customer

Feefo Verified

7 years ago

Very friendly, helpful and explained in detail

Trusted Customer

Feefo Verified

7 years ago

Excellent service

Jason Donnell was excellent and very efficient at his job. You could talk to him normally and he managed the quote very well so I took out the policy with AXA.

Trusted Customer

Feefo Verified

7 years ago

Yes. Very little staff only two and a lot of people waiting

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Quotes were different and each time getting more expensive.

Trusted Customer

Feefo Verified

7 years ago

Documents were not posted out to my address

Nikki Kelly

AXA Insurance

7 years ago

Good Morning,

Thank you for taking the time to leave your feedback.

I apologise for the delay in receiving your documents via post. As you are registered for MyAxa, your documentation had been available in your account rather than being posted in a bid to make Axa more environmentally friendly. I have now also issued these via post for your convenience, please allow 3-5 working days for these to be received.

In the meantime if you would like to view any documentation regarding your policy, you can log in and print via MyAxa 24/7.I hope this resolves your query.

We want to take this opportunity to thank you for choosing AXA for your car insurance. We really appreciate your business.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

Nikki Kelly

AXA Insurance

7 years ago

Good Morning,

Thank you for taking the time to leave your feedback.

I have attempted to contact you several times today in order to discuss this further however I have been unsuccessful. We would be happy to investigate this further if you would be able to contact us at your earliest convenience to advise of the issue you encountered.

Our dedicated customer service team are available 8am - 8am Monday - Friday and 8am - 4pm Saturday on 1890 247 365 or alternatively you can also contact any of our branches during opening hours which can be found on our Website: https://www.axa.ie/insurance/branches/

We want to thank you for renewing your policy. We value your custom and look forward to being of service to you in the future.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

SERVICE WAS GOOD THEY EXPLAINED EVERTHING VERY WELL. EXCEPT I HAD TO RING A FEW TIMES TO GET MY QUOTE SENT OUT TO ME SO I COULD READ IT FOR MYSELF

Trusted Customer

Feefo Verified

7 years ago

Excelent ,nice people to deal with

Trusted Customer

Feefo Verified

7 years ago

Their customer service team is very good most of the time. I’ve never had a claim so I’m unsure how helpful they are in a claim situation or how they make the process any easier

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